Job summary
- Main area
- Paediatric Department
- Grade
- NHS AfC: Band 2
- Contract
- 12 months (This is a job share role and the hours will be split between 2 people working opposite ends of the week. Initially for a fixed term of 12 months)
- Hours
- 18.75 hours per week (This is a job share role and will require suitable candidates to work half a week each)
- Job ref
- 435-F016-26
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Royal Blackburn Hospital
- Town
- Blackburn
- Salary
- £24,465 pro rata
- Salary period
- Yearly
- Closing
- 12/02/2026 17:00
Employer heading
Phelbotomy Administrator
NHS AfC: Band 2
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
The post holder will provide a highly effective and efficient administrative service that provides support to patient related processes including referral management and booking, telephone call handling, data inputting, generating letters and general administrative/clerical duties.
The post holder will be responsible for updating and maintaining information recorded on patient administration systems.
Main duties of the job
Provide booking and management of GP/Consultant led appointments from referral in for treatment and discharge back to their practitioner. Maintaining and completion of required documentation for appointments.
Working for our organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
· Communicate directly with patients, carers and professionals in a sympathetic and sensitive manner regarding appointments, medical issues and queries and ensure that these are passed on to the appropriate clinician if unable to resolve.
· Support the Team in the production and development of Clinical Guidelines, Policies and Information Leaflets related to phlebotomy service.
· Accurate recording & delivery of messages for all members of the team using identified & appropriate systems.
· Provide booking and management of GP/Consultant led appointments from referral in for treatment and discharge back to their practitioner. Maintaining and completion of required documentation for appointments.
· Responsible for timely, accurate electronic recording of referrals/requests sent via E mail, ICE, mail etc. Registering details on Cerner in a timely manner and checking for duplicate referrals for appropriate clinics. Liaise with appropriate department/external stakeholder for missing information or queries and ensure referrals have been allocated correctly.
Person specification
Experience & Qualifications
Essential criteria
- GCSE English Grade C or above or equivalent
- Previous Administrative experience
- Previous experience in a customer care environment
- Ability to accurately input information as given
Desirable criteria
- Excellent interpersonal and communication skills in order to deal with all disciplines on the telephone using empathy and negotiating skills
- Previous NHS Experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sarah Marsh
- Job title
- Deputy Directorate Manager
- Email address
- [email protected]
- Telephone number
- 01282803444
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