Job summary
- Main area
- Radiology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Between the hours of 8 - 5 pm Monday to Friday)
- Job ref
- 435-D119-26
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Royal Blackburn Teaching Hospital
- Town
- Blackburn
- Salary
- £25,760 - £27,476 .
- Salary period
- Yearly
- Closing
- 07/07/2026 08:00
Employer heading
Radiology Booking Clerk
Band 3
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
To provide an efficient and high-quality booking and administration service within the Radiology Department supporting all Directorates in achieving key access
targets. Validation, tracking and escalation of pathways and breaches. Dealing with
in-bound and out-bound calls to agreed professional standards and providing administration
and monitoring support for the referral pathways.
Main duties of the job
Provide an accurate, efficient and quality appointment booking service, including telephone appointments, face to face appointments and appointments on RIS ( Radiology Information system)
Arrange beds for any admissions for patients requiring sedation, make the necessary arrangements for other procedures needing day case admission, ensuring that care pathways are prepared and delivered to the relevant area.
Highlight contraindications to relevant personnel prior to booking exams.
Action any notified cancellations or reductions in RIS as appropriate and
ensure patients are placed on appropriate lists, escalating capacity issues, vetting or short notice cancellations
Daily duty office role for the navigation of CT/MR bookings and queries as per duty list, escalating to the correct leads for advise, as/when required.
Manage the Radiology waiting lists, planned lists and vetting lists in accordance with current policy.
Be responsible for ensuring RIS is used appropriately across all sites for any booking cancellations and reductions of clinics and update the monitoring records.
Ensure that appointments are allocated within Government waiting time targets, using advanced knowledge and skills. Entering onto RIS and Cerner with specific attention to the data items required for Commissioning purposes and data quality
Working for our organisation
East Lancashire Hospitals NHS Trust provides a range of health care services primarily for the people of East Lancashire, which comprises of the Boroughs of Blackburn, Burnley, Hyndburn, Pendle, Ribble Valley and Rossendale. Our Trust aims to provide appropriate, high-quality personal and organisational development interventions, which will improve patient care.
Detailed job description and main responsibilities
Respond to telephone and e-mail enquiries, contact with member of the Public and staff of all disciplines with tact, sensitivity, and confidentiality always. Dealing with general queries and providing information such as waiting time information
Ensure correct documentation and authorisation is obtained from Modality Leads or their deputy before making alterations to templates
Develop close working relationships with the PACS team (Picture Archiving & Communication System) in relation to the maintenance of diary templates
Person specification
Essential
Essential criteria
- English/Maths grade C or above
- Knowledge of RIS
- Knowledge of Cerner
- Precise with detail and data collection.
- Demonstrate ability in dealing sympathetically and sensitively with people
- Ability to use own initiative.
Desirable criteria
- ECDL qualification
Essential
Essential criteria
- Bank Holidays cover required which is on a rota basis
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Paula Whitehead
- Job title
- Deputy Outpatient/Radiology Admin Manager
- Email address
- [email protected]
- Telephone number
- 01254 734079
- Additional information
Jade Ormerod
Assistant Outpatient/Radiology Admin Manager
012540 732487
List jobs with East Lancashire Hospitals NHS Trust in Administrative Services or all sectors





