Job overview

Overview of the role 
Volunteers in this role will provide compassionate support to patients during their treatment journey. Using empathy and personal life experience, volunteers will offer companionship, emotional support, and a listening ear to help patients feel comfortable and reassured. 
Volunteers may also assist with practical comfort measures, such as providing blankets, pillows, and refreshments, as well as helping patients collect items from the pharmacy when required. In addition, volunteers will support staff in maintaining a clean, calm, and welcoming environment 
within waiting and treatment areas, helping to create a positive experience for patients and their families. 

Main duties of the job

Tasks 
• Cleaning and wiping down chairs  
• Replacing dirty pillowcases  
• Hand out lunch menus 
• Help patients fill out lunch menus  
• Make refreshments 
• Inpatient Pharmacy Runs (see Below) if required  
• Outpatient Pharmacy runs to collect patient prescriptions (see below) if  required 

Training  
Volunteers may be asked to collect Pharmacy drugs from inpatients pharmacy in sealed bags to be delivered to nurse in charge. They will be given direct training from staff until confident on the procedure. 
Volunteers will not be expected to handle the Pharmacy drugs outside of the sealed bags. 
Volunteers may be asked to deliver pharmacy outpatient drugs in sealed bags and delivered to staff for patient discharge  Everyone who volunteers at the Trust must complete the volunteer virtual 
induction and will be required to complete core mandatory training before carrying out any volunteering activity within the Trust and may be asked to regularly refresh training where required. All mandatory training will be provided free of charge to the volunteer. 

Working for our organisation

Organisational requirements 

Volunteers will be provided with and have access to the Trust’s volunteer policy and volunteer handbook. This includes information relating to equality and diversity, health and safety, data protection and confidentiality, infection control, safeguarding, and code of conduct. Volunteers are expected to follow guidance described in these documents.  Volunteers will also be expected to sign and comply with a three way volunteer agreement, an agreement bound in honour only, which describes the expectations of the volunteer, the staff member responsible for them, and volunteer services. Volunteers will be provided with a uniform consisting of a volunteer service t-shirt, this must be worn at all times while carrying out volunteering activity on behalf of the Trust.