Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 24 hours per week
- Job ref
- 351-PEN1010-BD
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- Pennine Network Wide
- Town
- Blackburn
- Salary
- £24,465 Per Annum Pro Rata
- Salary period
- Yearly
- Closing
- 01/10/2025 23:59
Employer heading

Agile Receptionist
Band 2
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.
Job overview
The Pennine Network is looking for an Agile Receptionist to join our reception team on a part-time, permanent basis. You will have excellent customer service skills to support the smooth and efficient functioning of the receptions
Main duties of the job
We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and possess a good telephone manner.
Working for our organisation
The post holder will be organised, professional, committed and will assist in providing a high standard, quality clinical reception service.
The post holder will have knowledge of relevant customer service procedures applicable to this role. The post holder will need to be a team player with very strong communication skills.
Detailed job description and main responsibilities
Please Note - This role will include evening and weekend work with early starts of 7am and late finishes of 9pm.
Person specification
Education
Essential criteria
- NVQ Level 2 in Customer Care – or equivalent experience
Knowledge
Essential criteria
- Knowledge of administrative systems and processes
Exper
Essential criteria
- Previous experience in customer services or administration
- Excellent communication and interpersonal skills.
- Ability to make decisions and solve routine problems
- Approachable and empathetic. Excellent communication and interpersonal skills.
- Willing and able to visit different bases across the locality as necessary
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mandy Whitney
- Job title
- Locality Admin Co-Ordinator
- Email address
- [email protected]
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