Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (As per rota covering various shifts including days / evening / nights / weekends)
- Job ref
- 382-IMEC98-25
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Blackpool Victoria Hospital
- Town
- Blackpool
- Salary
- £24,937 - £26,598 enhancements for out of hours work
- Salary period
- Yearly
- Closing
- 24/10/2025 23:59
Employer heading
Emergency Department Patient Flow Assistant
NHS AfC: Band 3
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
This is an exciting opportunity to join the Emergency Department team as a Patient Flow Assistant.
The role supports the Nurse and Consultant in Charge with the safe and timely flow of patients through the department.
This is a full time position and the team cover a 24/7 period so please ensure you are able to work a variety of shifts before applying.
Main duties of the job
Working in support of and under the direction of the Emergency Department Nurse in Charge, they will assist in the monitoring and management of patient flow through the department. The post holder will be responsible for timely and effective management of departmental administrative duties.
Main Duties:
- Ensure that there are up to date plans for all patients > 2 hours.
- Ensure that clerking is up to date in real time.
- Cross reference all patients in the Emergency Department to ensure that all referred patients are on the tracker.
- Accurately input the Bed Booked times.
- Ensure referral times to specialties and specialty outcomes are recorded accurately.
- Ensure coding is completed by a clinician prior to discharge and the patient is removed.
- Gather information prior to each safety huddle and complete the template accurately.
- Monitor and escalate IPS breaches to area leads/clinical staff/nurse in charge and work to support achievement of IPS.
- Liaise with Diagnostic Services.
- Follow up and highlight available clinical reports to clinician/nurse such as CT reports and Lab results.
- Book porters for patient transfers.
- Answer the phone and under the direction of the nurse in charge, respond to or redirect calls as appropriate.
- Contribute towards creating a high performance, continuously improving environment by being proactive in identifying patient pathway delays and highlighting to the necessary team.
Working for our organisation
Working for Blackpool Teaching Hospitals NHS Foundation Trust will provide you with lots of opportunity to develop your skills and further your career. The Trust provides services to the 440,000 residents of Blackpool, Fylde and Wyre and North Lancashire.
We are proud of the care we strive to provide, and we want to continue to build on this by the addition of passionate, kind and caring people to our teams. Using the latest pathways, evidence-based care and, using all the community therapy support networks available to us to give every patient the best opportunity to remain independent, safe and supported. We are looking for people who strongly align with our Trust values and share common goals.
As a Trust we are committed to:
- Developing new roles and ways of working to ensure a flexible and innovative approach to staff.
- Real equality of opportunity.
- Continuous learning and development for staff.
- Achieving a work life balance
We are committed to the effective recruitment, retention and development for our employees, which is why we offer a great working environment, an attractive range of benefits and excellent opportunities for training and development.
The Trust is accredited as a Disability Confident employer. That means we recognise our obligations to ensure people with disabilities are afforded equal opportunity to enter employment and progress if and where possible.
Detailed job description and main responsibilities
- Ensure that there are up to date plans for all patients.
- Ensure that clerking is up to date in real time.
- Cross reference all patients in the Emergency Department to ensure that all referred patients are on the tracker.
- Accurately input the Bed Booked times.
- Ensure referral times to specialties and specialty outcomes are recorded accurately.
- Ensure coding is completed by a clinician prior to discharge and the patient is removed.
- Gather information prior to each safety huddle and complete the template accurately
Please see the attached Person Specification and Job Description which outline the main responsibilities of this role.
Person specification
Education & Qualifications
Essential criteria
- Good standard of education including 5 GCSE/Equivalent.
- NVQ Level 3 or equivalent.
- Evidence of ongoing personal development
Desirable criteria
- ECDL or IT qualification
EXPERIENCE AND KNOWLEDGE
Essential criteria
- General administrative experience
- Experience of dealing with members of the public face to face and over the telephone.
Desirable criteria
- Hospital IT systems experience.
- Knowledge of Trust and Departmental NHS Targets.
- Medical terminology.
- Familiarity of the emergency department Electronic Patient Record system.
SKILLS AND ABILITY
Essential criteria
- Excellent organisational skills.
- Excellent communication skills.
- Ability to prioritise work.
- Ability to follow a procedure / instruction and feedback to senior staff.
- Ability to work with minimal supervision.
- Ability to remain calm when the department is experiencing extreme pressures.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Rachel Scothern
- Job title
- Emergency Department Service Manager
- Email address
- [email protected]
- Telephone number
- 01253 956756
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