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Job summary

Main area
Digital Training
Grade
NHS AfC: Band 5
Contract
18 months (18 month fixed term or internal secondment)
Hours
Full time - 37.5 hours per week
Job ref
435-1LSC-BTH-40.26-A
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Blackpool - Blackpool Victoria Hospital and Blackpool Stadium
Town
Blackpool
Salary
£32,073 - £39,043 per annum
Salary period
Yearly
Closing
31/08/2026 23:59

Employer heading

East Lancashire Hospitals NHS Trust logo

Digital Trainer

NHS AfC: Band 5

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

The post holder will work within the Digital Training Team to deliver, support and evaluate IT training aligned to the organisation’s Digital Strategy.
 
The role focuses on enabling staff to effectively use digital systems, information and technology to support healthcare delivery, while promoting Information Governance and data protection requirements.

Main duties of the job

·         Deliver IT training to a wide range of clinical and non-clinical staff across multiple sites. 

·         Identify and analyse training needs and contribute to the development of training programmes.

·         Support staff to improve their use of digital systems, information and technology in practice.

·         Promote awareness of Information Governance and the protection of personal data.

·         Contribute to improving healthcare delivery through effective use of digital tools and information.

Working for our organisation

The Digital Training Team are part of the Digital Division.   The post holder will be working in the Blackpool locality as part of a wider regional One LSC organisation.

One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the  ambition to have one team serving Lancashire and South Cumbria in a joined-up way.  

One LSC brings together the Digital, Data and Technology teams from each of the provider Trusts to create one central community of professionals.  The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations.  At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve.

Detailed job description and main responsibilities

Plan, organise and schedule training programmes in collaboration with colleagues and departments.

Undertake training needs assessments, including evaluating IT literacy prior to system implementation.

Deliver training using a range of methods including classroom-based, one-to-one, group sessions and on-the-job support.

Develop, prepare, review and update training materials and documentation for clinical systems and Microsoft applications.

Assess learner competency, evaluate training effectiveness and identify improvements or follow-up requirements.

Maintain accurate training records, contribute to training statistics and provide reports as required.

Provide ongoing system support to staff through methods such as floor walking, drop-in sessions and coaching.

Prepare training environments, ensuring equipment, systems and materials are available.

Liaise with departments to coordinate staff release and attendance at training.

Communicate system changes and project impacts on training through presentations and discussions.

Participate in inductions and represent the service at internal and external forums.

Support knowledge sharing, service improvement, networking and personal development activities.

The attached job description has full duties and responsibilities.

Person specification

Education and Qualifications

Essential criteria
  • Educated to a Degree level or equivalent
  • Teaching qualification at Certificate in Education level (or equivalent experience) e.g. PGCE
  • Evidence of Continuing Professional Development
Desirable criteria
  • Membership of a professional body (i.e. UKCHIP, Institute of IT Training, BCS)
  • Prince2 Foundation qualification
  • In possession of an IT Applications qualification such as ECDL Core or above or Microsoft Office Specialist certification in one or more Applications to core or Expert level (2010 or higher)

Experience and knowledge

Essential criteria
  • Knowledge of Microsoft Applications (MS office 365), Word, Excel, Outlook & OneDrive
  • Knowledge and experience of working in a training role with a sound grasp of training methods and delivery
  • Advanced understanding of service specific IT systems (e.g. Clinical Systems) and ability to adapt as systems are integrated
  • Ability to present information accurately to a wide-ranging audience
  • Experience of working with and developing customer relationships within a variety of customer groups including staff and stakeholders
Desirable criteria
  • Knowledge of clinical and business processes
  • Project management experience

Skills and Abilities

Essential criteria
  • Ability to create and maintain training materials using a variety of platforms and methods
  • Ability to plan and prioritise workloads methodically and with full attention to competing priorities both individually and as a team member
  • Skilled communicator capable of using a wide range of media and methods to build and maintain effective communication others
  • Excellent interpersonal skills and sound experience of stakeholders/user contact in training design and delivery with the ability to influence
  • Excellent organisation and time management skills with a proactive and flexible approach

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jen Woodhouse
Job title
Digital Training Manager
Email address
[email protected]
Telephone number
01253 953198
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