Job overview

In conjunction with other members of the Operational and Nursing teams, ensure the provision of effective site management, including direct responsibility for the management of the Patient Flow and Hospital at Night teams and the direction of bed usage throughout the Trust.

The post involves operational management of all site issues as well as facilitating patient flow throughout the clinical areas. This is with the objective of ensuring that the patient is admitted in a timely fashion, receives the right treatment in the right place and is signposted to alternative service providers in accordance with agreed pathways and protocols of care.

The post will also act as a support for both the Hospital at Night team and ward staff out of hours, to ensure the safe and effective use of resources to provide quality patient care. Working autonomously, but with support and liaison with operational managers and off site managers the post holder will ensure the timely action and communication of all site issues ensuring services are maintained.

The role will cover twenty-four hours a day, seven days a week typically working 12 hour shifts.

Main duties of the job

Strategic Direction

• To support the development of, and promote, the Trust’s mission, values aims and objectives
• To contribute to the Division’s strategy and operational plan leading on the development of improvement plans for specified services, as part of the annual planning cycle and on an ad-hoc basis as required
• To play a major role in modernising the operational delivery of services in line with the strategic direction of the Trust and the divisional operating plan, working with clinical teams to embed quality improvement and development work

 Discharge coordination

• Identify and work closely with the integrated discharge team and ward coordinators to facilitate the discharge process and maximise the use of the discharge lounge when available.
• Work with ward staff to improve the speed, safety and effectiveness of discharges.
• Identify problems within hospital processes that lead to delays in discharge, and notify the discharge liaison team and/or appropriate nurse manage 

Clinical / Professional

• To ensure that all personal mandatory training requirements are kept up to da To maintain current awareness of all relevant trust policies especially those relating to the transfer of patients, local and national targets and pathways of care. Ensure that acquiring competencies and skills for role/self-development are undertaken in a timely and appropriate manner.

Working for our organisation

The post holder will uphold and maintain the trust values at all times.

Our Values

• Vision

We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable.

We make decisions that are best for long term health and social care outcomes for our communities

• Openness

We communicate clearly to our patients, families and our staff with transparency and honesty

We encourage feedback from everyone to help drive innovation and Improvements

• Integrity

We demonstrate fairness, respect and empathy in our interactions with people

We take responsibility for our actions, speaking out and learning from our mistakes

• Compassion

We take a person-centred approach in all our interactions with patients, families and our staff

We provide compassionate care and demonstrate understanding to everyone

• Excellence

We put quality and safety at the heart of all our services and processes

We continuously improve our standards of healthcare with the patient in mind