Job overview

Make a difference when it matters the most.                                                                                                                                                                                                                          Bolton HNS Foundation Trust are looking for Emergency Department Volunteers who can Volunteer between 8am -8pm, Monday to Sunday.

Could a simple conversation change someone's day?

For patients and families arriving in our Emergency Department, it can be one of the most stressful moments of their lives. They may be anxious, worried, in pain, or simply unsure of what happens next.

That's where you come in.

We are looking for caring, compassionate and reliable volunteers aged 18 or over to join our Emergency Department team and help create a welcoming, supportive environment for patients, visitors and staff.

Whether you're offering reassurance to a worried relative, helping someone find their way or supporting our teams with practical tasks, your presence can make a genuine difference to someone's experience of care.

This is a rewarding opportunity to give your time when it matters most. We're looking for people who are approachable, patient, dependable and genuinely want to help others.

In return, you'll meet a wide range of people, develop valuable communication skills, gain insight into the NHS and become part of a supportive team.

Main duties of the job

Main duties of the job 

As an Emergency Department Volunteer, you will provide friendly, practical and non-clinical support to patients, relatives, visitors and staff.

• Welcoming patients and visitors to the Emergency Department and helping them feel comfortable

• Providing a friendly face, a listening ear and reassurance to patients and relatives who may be anxious or worried

• Supporting people who may be unsure where they need to go or what they need to do next. 

• Providing practical support to patients and visitors within the boundaries of the volunteer role.

• Helping maintain a calm, welcoming and supportive environment.

• Recognising when someone may need additional assistance and alerting an appropriate member of staff.

• Provide refreshments for patients and visitors within our majors department and main waiting area

• Help with appropriate non-clinical tasks that support the smooth running of the department

• Maintaining patient confidentiality and respecting the privacy, dignity and individual needs of everyone you meet.

• Spend time talking to patients, particularly patients who have attended alone, to make the patients feel more relaxed and comforted during their ED attendance. 

• Help with the collection of patient feedback survey.

Working for our organisation

We know we can provide you with a great place to volunteer, alongside fantastic teams who are all pulling together to give the people of Bolton the best care possible. 

The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work.

We are striving to recruit volunteers that reflects the communities in which we serve. Staff and volunteers are valued and we can offer excellent opportunities for further training and development.