Job summary
- Main area
- Clerical Officer
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Working over 7 days 8am to 8pm)
- Job ref
- 241-341CS-26
- Employer
- Bolton NHS Foundation Trust
- Employer type
- NHS
- Site
- Castle Hill Centre
- Town
- Bolton
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 24/06/2026 23:59
Employer heading
Clerical Officer
NHS AfC: Band 2
Job overview
Full time 37.5 hours per week. Permanent post.
We are looking for a resilient, robust, self motivated clerical officer to join our clerical team. The successful applicant will provide support to several services including the Admission Avoidance Team, Health & Care Hub, Single Point of Access (SPA) and the Hospital@Home team
Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK at the time of application, as we are unable to support visa applications for this position.
Main duties of the job
Bolton NHS Foundation Trust and Bolton Borough Council are working in partnership to deliver efficient and effective patient-centred, integrated services across the health economy to reduce hospital admissions and support people to remain at home.
In order to meet this objective, we are seeking to appoint a Clerical Officer who is a flexible individual with excellent communication, IT and organisational skills to become part of the clerical team within the Community Services Division.
The posts are 37.5 hours per week over 365 days including all bank holidays on a rota basis . The successful applicant will be expected to demonstrate a flexible approach to working hours to cover the service at times of peak pressure.
Duties will include: Processing referrals, inputting data, taking telephone queries, preparing reports, booking appointments, cancelling clinics photocopying and other general office duties.
Experience of working within healthcare would be preferable, however full training will be provided for the successful candidate(s)
Working for our organisation
You will be joining a team of clerical officers that offer a meaningful and rewarding role at the heart of a vital public service. The team play a key part in supporting the smooth coordination of health and social care referrals. you will be joining a compassionate, multi-disciplinary team where your administrative skills directly contribute to the outcomes for the community
Detailed job description and main responsibilities
Duties will include: Referral Processing, Systems & IT Use, Communication & Coordination, dealing with telephone calls, emails, liaising with internal and external teams, filing, photocopying, scanning and other general administrative tasks
Person specification
Education
Essential criteria
- English and mathematics GCSE or equivalent grade 4-9
Desirable criteria
- Previous experience in a busy office environment
- NVQ Administration level 2 or word processing qualification
Experience
Essential criteria
- Experience of working in a busy office environment with the ability to prioritise
- Ability to following instructions accurately
- Experience of working under pressure to meet deadlines
- Understanding of confidentiality and GDPR
Desirable criteria
- Understanding of referral pathways
- Evidence of maintaining information systems specifically LE2.2
skills and ability
Essential criteria
- Strong attention to detail for accurate data recording/inputting
- Efficient time management
- Good Organisational Skill
- Ability to work effectively as part of a team
- Proactive and solution focussed
Desirable criteria
- Awareness of safeguarding principles
Knowledge
Essential criteria
- Knowledge of using a range of computer software packages to produce accurate
- Knowledge of working in a similar office/administrative or customer service role
- Knowledge and Experience of dealing with customers/clinicians and work peers, communicating effectively and professionally
Desirable criteria
- Knowledge of working within a healthcare environment
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Leesa Willett
- Job title
- Deputy Services Manager
- Email address
- [email protected]
- Telephone number
- 01204 331155
- Additional information
Additional Contact - Louise Goodacre - Senior Supervisor [email protected]
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