Job vacancy: GP IT Service Desk Operator, Bolton NHS Foundation Trust, Bolton

Job summary

Main area: IT Service Desk Technician
Grade: NHS AfC: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 241-352CD-25

Employer: Bolton NHS Foundation Trust
Employer type: NHS
Site: Bolton NHS Foundation Trust
Town: Bolton
Salary: £24,937 - £26,598 per annum
Salary period: Yearly
Closing: 27/08/2025 23:59

GP IT Service Desk Operator

NHS AfC: Band 3

Detailed job description and main responsibilities

Supporting users on the front line providing first time fixes
Customer focused service
Problem solving and fault diagnosis

Person specification

Qualifications

Essential criteria

A Level / Diploma Level 3 or 1st Line Support Experience
Demonstrate commitment to ongoing personal development
Good standard of basic education

Desirable criteria

HND Computer Studies or equivalent
ITIL Foundation Qualification

Experience

Essential criteria

Experience of working within an office environment.
Proven experience of working in a customer focused environment.
Good knowledge of the MS Office Suite of products

Desirable criteria

Experience in delivering IT facilities
Experience of working within service desk environment
Experience of call management using a call logging system, providing excellent user experience and managing expectations.
Experience of working within the NHS
Ability to provide an effective desktop support service.
Good knowledge of Windows Desktop platforms such as Windows 7 and 10

Skills

Essential criteria

Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
Good interpersonal and communication skills (written, verbal, electronic).
Must have good attention to detail.
Have a customer oriented approach.
Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
Good organisational skills
Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures

Desirable criteria

Ability to communicate complex information to all levels of staff.
Proven track record of working as part of a team.

Knowledge

Essential criteria

Good knowledge of the MS Office Suite of products.
Broad understanding of IT Technologies

Desirable criteria

Knowledge of current NHS Information Technology issues, standards and procedures.

Other

Essential criteria

Flexibility of working hours
Well motivated
Able to work on own initiative.

The vision of this Trust is to be recognised by the people of Bolton and beyond as an excellent provider of health and care services and a great place to work. We are striving to attract, recruit and retain high calibre skilled staff which reflect our communities. We are an inclusive employer who trains and develops our staff in a positive learning environment.

We thrive on cultivating cultural architecture, if you have the right skills, attitudes and behaviours, in line with our Trust values, we welcome and appreciate the diversity you bring to our organisation.

We offer a wide range of staff benefits please click on the link below to see what current benefits we have.

Staff benefits - Bolton NHS FT (boltonft.nhs.uk)

From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.