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Job summary

Main area
Admin
Grade
NHS AfC: Band 2
Contract
Fixed term: 9 months
Hours
Full time - 37.5 hours per week (Mon - Fri (8.30am till 4.30pm))
Job ref
435-D070-24
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Brierfield Health Centre
Town
Brierfield
Salary
£22,383 pa
Salary period
Yearly
Closing
Today at 23:59

Employer heading

East Lancashire Hospitals NHS Trust logo

Admin officer SPOA Dietetics

NHS AfC: Band 2

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

Due to a promotion we are looking for an administrator to join our Dietetic single point of access referral to book team.   

The post is Monday to Friday 8.30am till 4.30pm each day and is based at Brierfield Health Centre.  

Main duties of the job

The Dietetic single point of access referral to book is a busy, fast pace service with a high volume of different Dietetic specialty clinics and domiciliary visits to manage.   The post would suit candidates that enjoy working in this type of environment.  

The main duties of this role is to ensure the safe and efficient management of Dietetic outpatient referrals from receipt of referral to booking of patient's first appointment.  

The role is computer based so good IT skills are essential.  

The department runs on the EMIS patient record and booking system.  Experience working with  patient electronic record systems/booking systems is desirable.  

 

Working for our organisation

The Dietetic single point of access referal to book team is based at Brierfield Health Centre with the community Dietetic team. 

The single point of access referral to book team is a friendly team made up of 6 staff - 1 team administrator and 5 administrators.  The team has support from the Dietetic Admin Lead as well as the wider Dietetic Management Team and Clinical Leads.  

The Dietetic Department is one of the biggest in the region and has multiple bases across East Lancashire.  The department covers a wide geographical patch across East Lancashire covering both inpatient and out patients services.  The team manages all the Dietetic outpatient referrals.  

 

Detailed job description and main responsibilities

Main duties include:

- registering referrals

- sending out opt in letters

- taking telephone calls to book patient choice Dietetic appointments

- answering patient telephone queries regarding appointments

- booking clinic rooms

- supporting the referral to book process and data collection and quality

Informal inquiries welcome

 



Person specification

Qualifications

Essential criteria
  • GCSE English and Maths at Grade ‘C’ or 4 and above or equivalent
Desirable criteria
  • ECDL or equivalent keyboard skills

Experience

Essential criteria
  • Experience of working in administration role.
  • Experience of working in a customer care environment.
  • Experience of working within a team
  • Proficient in the used of Mircosoft Office including, Word, Excel, Outlook.
  • Able to work unsupervised for short to medium periods of time.
  • Experience in a similar role with knowledge of referral to booking/patient related administration systems and processes.
Desirable criteria
  • Experience in a similar role with knowledge of referral to booking/patient related administration systems and processes.
  • Previous experience of PAS, Patient Centre, EMIS, OPAS.
  • Experience of electronic appointment booking.
  • Experience of AccuRx.
  • Experience of ENVOY

Other

Essential criteria
  • Ability to travel across all ELHT sites
  • Ability to work flexibility to meet the needs of the service

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tara Green
Job title
Dietetic Manager
Email address
[email protected]
Telephone number
01282 804700
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