Job vacancy: Clerical Officer, East Lancashire Hospitals NHS Trust, Burnley

Job summary

Main area: Office administration
Grade: NHS AfC: Band 2
Contract: Permanent
Hours: Part time - 30 hours per week (7.5 hours per day)
Job ref: 435-D094-25

Employer: East Lancashire Hospitals NHS Trust
Employer type: NHS
Site: Burnley General Hospitals
Town: Burnley
Salary: £24,465 per annum
Salary period: Yearly
Closing: 29/08/2025 23:59

Clerical Officer

NHS AfC: Band 2

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Detailed job description and main responsibilities

1 1. Respond sensitively to enquiries from clients/patients who may be worried, angry or upset and forward calls to other team members if appropriate.

2. Liaise with other departments and staff at all levels including GP practices, CCG’s and other NHS organisations as required.

3 3 . Participate in mandatory and other relevant trust training

4. To participate in the departmental appraisal system in accordance with Trust procedure.

5. Participate in clerical update training sessions as arranged by the service

6. To support the training of any new A&C staff as guided by line manager.

7. Participate in the multidisciplinary collective aim of the department to continually improve the level of the service in line with departmental quality objectives.

8. Ensure patient data is recorded accurately on appropriate database.

9. Maintain an efficient workflow in all areas of the service at all times

10. Post holders are expected to work flexibly within their pay band. They should be expected to carry out activities for which they are competent. They may be required to carry out additional duties if they are receiving support or training in order to obtain the recognised level of competence.

Person specification

Qualifications

Essential criteria

GCSE or equivalent in English and Maths

Desirable criteria

Customer care/ service qualification

Experience

Essential criteria

Knowledge and experience of Microsoft & Outlook
Keyboard skills
Ability to input data and information accurately

Desirable criteria

Experience working in NHS
Experience working with Excel spreadsheets
Experience working with hospital systems

Knowledge and skills

Essential criteria

Computer literate
Good oral and written communication skills
Ability to work within a team
Friendly, caring and can deal sensitively with people
Effective listening skills
Ability to work under pressure
Excellent telephone manner

Desirable criteria

Understanding and need for accuracy when inputting data

Personal Attributes

Essential criteria

Approachable, self- motivated, polite and enthusiastic
Ability to maintain client/ patient confidentiality
Willing to adapt to changing needs of service
Ability to provide flexibility in work hours when required

Desirable criteria

Calm under pressure

Other

Essential criteria

Able to travel to all trust and mobile screening sites

Desirable criteria

car driver with use of vehicle and full driving licence

Dear Potential Applicant,

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

This cost is not applicable for a Volunteer post

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The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email [email protected] or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH