Detailed job description and main responsibilities

1. Assist in collating the monthly infection prevention and control audit.

2. Where required be responsible for administrative tasks such as monitoring stock levels including maintenance, ordering stock equipment for patients and receive and process deliveries.

3. Maintains treatment areas and equipment used to an appropriate standard in accordance with health and safety, infection control and other relevant guidance.

4. Preparing and supporting the environment in preparation for meetings and training

5. Responsible for supporting clinical services for example, clinic preparation, patient groups and preparing patients for therapeutic intervention (including virtual/ on-line sessions).

6. Inputting or collating data, as requested, for service evaluation purposes.

7. Undertaking of general administrative duties to support the clinical teams.

8. Support the collection of patient experience feedback.

9. Arranging interpreters as required.

10. Undertake specific delegated assessment and treatment tasks as requested by a clinician (or Assistant Practitioner).

11. Deliver part or all of the treatment plan prescribed by the clinician and follow their direction, contributing to its development, modification and evaluation (this may be face to face, in a group, or telephone reviews).

12. Follow agreed clinical pathways and interventions and escalate to clinician/ supervisor when variations are noted or required.

13. Give both verbal and written feedback about the progress of a patient’s treatment programme to the clinician in charge of the case.

14. Undertake risk assessments and report back on and document risk, seeking advice as required in accordance with policy and procedures.

15. Supporting clinical staff gathering information from patients, relatives, and other services (from a variety of sources including electronic patient records).

16. Support patient and carers in the self-management of the patient’s condition.

COMMUNICATION

1. Assist with visitors (staff or patients) entering the service.

2. Make and answer telephone calls and ensure that accurate messages are taken and followed up with relevant staff.

3. Liaise effectively with other departments/ services/ agencies and including information relating to patient interventions and service delivery.

4. The management of emails and associated actions.

5. Supporting clinical staff gathering information from patients, relatives, and other services (from a variety of sources including electronic patient records).

6. Attend and participate in team meetings.

7. Use of a range of techniques to overcome barriers to communication.

8. Communicate appropriately in person, by email, on Teams or over the phone with therapy staff, other professionals, patients and families with patients who are possibly distressed, in pain, unwell or angry using listening and empathetic skills.

9. Advise patients and carers in a variety of ways which may include suggesting techniques and strategies to manage their condition, use of equipment etc.

10. Act as an advocate for patients.

11. Dealing with challenging situations including verbal aggression or patient complaints seeking support as necessary.

TRAINING AND DEVELOPMENT

1. Take part in regular supervision in line with Supervision Policy.

2. Share knowledge and experience with other members of staff and students.

3. Maintain your own development portfolio.

4. Assisting in the teaching and education of others and share knowledge and experience with others and share knowledge and experience with other staff members and students.

5. Complete the foundation degree.

ORGANISATIONAL RESPONSIBILITIES

1. Participate in team service improvement, audits and governance activities as required.

2. Assist with the induction of staff.

3. Able to deal sensitively with complaints, following procedures and directing them to an appropriate person within the team.

4. Be responsible for maintaining written or electronic clinical documentation in line with relevant policies, legislation, and guidance.

5. Support the delivery of service and organisational objectives.

PROFESSIONAL RESPONSIBILITIES

1. Understand the need to act in the best interests of service users at all times.

2. Understand the need to respect, and so far as possible uphold the rights, dignity, values and autonomy of every service user.

3. Understand your role in the process of promoting and maintaining health and wellbeing for patients, self and others.

4. Practise in a non-discriminatory manner.

5. Exercise a professional duty of care.

6. Operate within the codes of practice outlined in the Trust behavioural framework.

7. Be willing to recognise own limitations in knowledge, skills and experience and seek support to address any learning needs as required in a timely manner and with an appropriate qualified member of staff.

8. Understand your role in supporting staff and patients with protected characteristics, to be a role model and ally in challenging and eliminating discrimination of all forms.

9. Assess and maintain competencies as required for the role.

10. Awareness of HCPC professional standards and demonstrate evidence of compliance.