Detailed job description and main responsibilities

• Involve patients and carers/relatives in the delivery of care.
• Provide reassurance and support to patients and carers/family.
• Work collaboratively with others in the department to ensure that patients’ needs are met.
• Recognise and respond appropriately to urgent and emergency situations.
• Provide escort and transfer for patients, with low dependency, as directed.
• Prepare and set up clinics, including trays and trolleys, treatment and examination rooms.
• Tidy and clean rooms and equipment as directed.
• Chaperone patients when required.
• Assist patients’ to undress/dress if required, maintaining their dignity at all times.
• During procedures, provide assistance to medical and nursing staff when requested.
• Undertake agreed clinical tasks, under the direct supervision of a qualified nurse.
• Report as soon as practicable, all hazards and defects to the Senior Nurse on Duty.
• Assist in set up and delivery of pain groups and programmes as directed.
• Reception cover and associated duties as directed by admin manager.
• Booking of patient appointments using the appropriate systems including ERS (Choose & Book) & Cerner Millenium

COMMUNICATION:

• Establish and maintain relationships with patients/clients, relatives, friends and staff, and participate in supporting patients.
• Attend ward/department meetings as required, to ensure an awareness of developments within the work area.
• Maintain an effective communication network; both verbal, written and electronic, keep registered practitioners informed.
• Assist in maintaining, recording and storing information, including patient records, in line with Trust policy.
• Meet and welcome patients/ relatives and other visitors and familiarise them with the environment.
• Maintain good relationships with team members, and visitors to the ward/department. Provide assistance when necessary.
• Operate and input to computerised systems within the unit.
• Help maintain materials, equipment and stock, reporting problems and defects to professional staff.
• Provide information to enable the effectiveness of care to be evaluated and records maintained.
• Ensure relevant reports and results are available for consultations.
• Answer the telephone, take messages and pass onto the appropriate person.

TRAINING AND DEVELOPMENT:

• Participate in Personal Develop Review. In discussion with line manager, develop an annual Personal Development Plan, to identify Training and Development needs, in line with personal and organisational objectives and linked to the Knowledge and Skills Framework.
• All employees have a duty to attend annual mandatory training sessions as required by the Trust.
• Sustain and improve own development by using opportunities provided by the Trust.
• Assist with Local Induction programmes for newly appointed staff.
• Assist in training new staff in the care and maintenance of equipment

ORGANISATIONAL RESPONSIBILITIES:

• Ensure compliance with policies, procedures and clinical guidelines for self and others.
• Report any concern regarding patient care.
• Participate in patient and public involvement activities.
• Support people’s equality, diversity and rights.
• Refrain from the wilful misuse, or interference, with anything provided in the interests of health and safety and any action which might endanger yourself and others.

PROFESSIONAL RESPONSIBILITIES:

• To comply with East Lancashire NHS Trust Policies and Procedures.
• Liaise closely with medical and nursing staff, and associated departments, to ensure that clinics and sessions are conducted effectively and efficiently.
• Use, in a proper and safe manner, the equipment and facilities provided.
• Report as soon as practicable, all accidents and untoward occurrences and ensure that the appropriate form is completed
• Ensure the effective and efficient use of resources.
• Carry out post-consultation clerical duties when directed, such as making follow-up appointments and arranging patient transport.
• At the conclusion of the clinic, ensure that all case notes, X-rays, etc., are returned to the appropriate department or clerical staff.
• Order medical and non-medical stock, maintaining a cost-effective approach.
• Ensure all equipment is in good working order, arranging repair when necessary.
• Ensure the tidiness and cleanliness of all clinical rooms, examination rooms, store cupboards and sub-waiting areas.