Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Part of this role entails agile working on a rota basis.)
- Job ref
- 351-SPS1464-CLK
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- Admin Integrated CYPMH East Lancs
- Town
- Burnley
- Salary
- £27,485 - £30,162 per annum
- Salary period
- Yearly
- Closing
- 30/09/2025 23:59
Employer heading

Team Secretary
Band 4
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.
Job overview
The role of the Team Secretary is to provide a comprehensive secretarial, administration and information service to the consultants, clinicians and managers in respect of their NHS work and to the supporting medical teams. The role comprises a wide range of specific duties and requires competence in word processing, keyboard skills, audiotyping, communication and organisational skills. Qualification to AMSPAR Medical Secretary Diploma level or equivalent is desirable, as are medical shorthand and transcription skills, along with knowledge and understanding of medical terminology. An ability to understand the need for and to maintain confidentiality is paramount.
An essential part of the role is the ability to manage and prioritise own workload without direct supervision. Part of this role entails agile working on a rota basis.
Main duties of the job
• Process and navigate urgent/crisis calls from patients presenting in distress to the appropriate team.
• Processing referral information gathered from self-referrals onto the IAPTUS system and allocating this for triage to the appropriate team.
• Communicate with clinicians and ensure best levels of care and clinical decisions are followed for patients in line with guidance from the Assistant Business Manager.
• General photocopying of prescriptions, sensitive documents relating to patient care.
• Working with the team to ensure urgent ICE referrals are communicated and processed accordingly.
• Completion of relevant paperwork, obtaining records when necessary, and other appropriate documentation.
• Recording, collation and calculation of daily, weekly, monthly statistics and forwarding to relevant departments.
• Copy and prepare patient records for solicitors, retrieval and photocopy relevant information and complete necessary paperwork.
• Maintain booking diary for clinical appointments.
• Accurately produce from audio/copy, patient related correspondence/reports of a sensitive and complex nature, using appropriate software and within specific timescales.
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Detailed job description and main responsibilities
Please see attached the job description and person specification for more information about this role
Person specification
Education
Essential criteria
- GCSE English at Grade ‘C’ or above or equivalent
- Working knowledge of basic IT systems – word, excel, emails.
- RSA/OCR Stage II Typewriting OR Word Processing Stage II or Audio typewriting Stage II or Proven ability of an equivalent level of skill
Knowledge
Essential criteria
- Good organisational skills
- Effective listening skills & communication skills
- The ability to work calm under pressure
Experience
Essential criteria
- Previous administrative experience
Desirable criteria
- Previous audiotyping experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Tara Thornley
- Job title
- Assistant Business Manager
- Email address
- [email protected]
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