Job summary
- Main area
- Acute Medicine
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Sunday 8am - 9pm)
- Job ref
- 438-PB4038
- Employer
- Lancashire Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Chorley Hospital
- Town
- Chorley
- Salary
- £25,272 per annum, pro rata
- Salary period
- Yearly
- Closing
- 01/05/2026 23:59
Employer heading
Ward Clerk
Band 2
Job overview
Are you looking for a role in a faced paced ever changing environment where no 2 days are ever the same? then this role could be for you!
You will be the first person to greet patients, relatives and other professionals on arrival to the unit so good communication and empathy is essential. You will answer calls and advise or direct as appropriate.
You will maintain an awareness of the location of patients and direct them to scans and appointments.
You will book patients in, then liaise with with various members of the team to ensure safe and efficient running of the unit.
If you would like to learn more about our Ward Clerks please go to the video link below
Main duties of the job
You will provide a professional and courteous “meet and greet” service for all our staff, patients & visitors, always acting in a professional and courteous manner. Time is always of the essence, so you’ll respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that customer service is prioritised. Your skills make you a great team player who will thrive in this busy but rewarding environment, ensuring information is accurate and meeting the high standards we set for ourselves.
The wide variety of activities we undertake, mean that responsibilities have to be shared with other members of staff/colleagues. Team working and collaboration are vital, as is a flexible approach to both working duties and hours worked.
Working for our organisation
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
You are expected to:
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Support the aims and vision of the Trust
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Act with honesty and integrity at all times
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Be a positive ambassador for the Trust
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Demonstrate high standards of personal conduct
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set an example and encourage openness and honesty (particularly in reporting incidents and near misses) and will actively foster a culture of learning and improvement
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Value and respect colleagues, other members of staff and patients
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Work with others to develop and improve our services
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Uphold the Trust’s commitment to equality and diversity
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Take personal responsibility for their words, deed and actions and the quality of the service they deliver
Person specification
Qualifications & Education
Essential criteria
- Good General Education
- ECDL or equivalent experience
Knowledge & Experience
Essential criteria
- Efficient in the use of Microsoft Word for Windows
- Significant previous admin experience
- Experience of Excel, power Point, email and internet
Desirable criteria
- Experience of staff supervision
- Previous NHS experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hayley Gurney
- Job title
- Unit Manager
- Email address
- [email protected]
- Telephone number
- 01257 245623
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