Job summary
- Main area
- Medicine
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 302-25-7236686M
- Employer
- Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Leigh Infirmary
- Town
- Leigh
- Salary
- £24,169 pa pro rata
- Salary period
- Yearly
- Closing
- 13/07/2025 23:59
Employer heading
Ward Clerk - Endoscopy Leigh
NHS AfC: Band 2
Choose Well - Choose WWL
Job overview
This job has a key role within Endoscopy Unit providing clerical, reception and administration support to the Unit.
The successful candidate will be able to deal face to face and on the telephone with a wide range of public and professional staff in a courteous and professional manner and will be able to maintain confidentiality at all times.
The ideal candidate will be well organised, flexible and possess excellent keyboard skills.
Please note this vacancy may close before the specified closing date if a sufficient number of suitable applications are received.
Main duties of the job
Providing reception and clerical support to the unit, working on reception admitting patients to the unit for their procedure, discharging patients and arranging follow up, also includes office duties.
Working for our organisation
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Detailed job description and main responsibilities
Duties and Responsibilities
- Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required
- Answer telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.
- Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
- Work closely with and support the Co-ordinator.
- Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team
- Maintain and photocopy records, prepare forms and make appointments as requested. This may include organising transport arrangements, ensuring that information give is accurate and up to date.
- Ensure patient’s pathway is printed and available for nursing/medical staff
- Scan all pathways for admission.
- Ensure name beds are printed out for all patients.
- Uses the PAS /MSS system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.
- Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are
available. - Receives and processes mail and specimens, delivering to the correct ward/department.
- Carrying out errands between departments.
- Maintaining stationary and stock levels. This would include ordering, receiving and checking deliveries are accurate and reporting any discrepancies.
- Maintain the tidiness of the nurses’ station ensuring adequate stock is at hand that may be required by the multi-disciplinary team.
- Establish and maintain an effective filing system
Planning and Organisational Duties
- Use initiative to promote new ideas and to improve service in consultation with the departmental manager and team.
- Plans and organises own day to day activities to achieve duties specified and to meet departmental requirements.
Person specification
Qualifications
Essential criteria
- Educated to GCSE including Maths and English or equivalent experience
Experience
Essential criteria
- To be able to work with frequent interruptions in a busy environment
- To work efficiently to targets and deadlines.
- Must work well as part of a team but also able to work on own initiative.
- To be able to prioritise and manage workloads
Skills
Essential criteria
- To have keyboard skills
- To demonstrate a good telephone manner
- To demonstrate excellent communication skills with all disciplines of staff
- Good organisational skills
- To be able to prioritise and manage workloads.
- Ability to learn quickly and adapt to change in circumstances
Knowledge
Essential criteria
- Knowledge of general office systems and protocols in a customer related environment
- Ability to follow guidelines and procedure
Additional
Essential criteria
- Must be able to work flexibly and where appropriate cover annual leave or sickness
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sharon Parkinson
- Job title
- Endoscopy Manager
- Email address
- [email protected]
- Telephone number
- 03007074938
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