Job summary
- Main area
- Medicine
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time
- Job share
- Flexible working
- Job ref
- 302-25-7405044M
- Employer
- Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Leigh Urgent Treatment Centre
- Town
- Leigh
- Salary
- £24,465 per annum, pro rata
- Salary period
- Yearly
- Closing
- 06/10/2025 23:59
Employer heading
Administrative Assistant - UTC
NHS AfC: Band 2
Choose Well - Choose WWL
Job overview
The Medicine Department are looking to recruit an Administrative Receptionist within the Urgent Treatment Centre, Leigh Health Centre, Leigh.
This is an exciting and challenging department which provides support 14 hours / 7 days per week. The post holder will be expected to work under pressure, adapting positively to a busy and demanding workplace. A flexible approach is necessary as this post involves working unsociable hours, i.e. Weekends & Bank Holidays.
Previous NHS experience would be advantageous.
We are recruiting for 1 x 30 hr position.
This vacancy may close early if a sufficient number of applications are received.
Main duties of the job
The main duties of this post are to provide a professional administrative service in the Urgent Treatment Centre (formerly Leigh Walk In Centre). To meet and greet people attending the Reception Area with dignity and respect ascertaining their requirement and respond to those requirements accordingly, reflecting high quality customer care in all daily activities.
Excellent communication skills are essential, as the post holder will deal with distressed patients and relatives. The post involves registration of patients onto the computer system so excellent keyboard skills are required.
** Previous applicants need not apply **
Working for our organisation
Choose Well – Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
Detailed job description and main responsibilities
The main duties of this role are
- To receive and accurately record onto System One all related data for new and follow up attendances to the Urgent Care Treatment Centre. Update and revise information where necessary.
- Liaise with personnel from the Ambulance Service or appropriate external agency to obtain patient information as and when required, ensuring confidentiality is maintained at all times.
- Monitor the Adastra system to record the arrival of patients referred by the 111 service and upload the patient’s documented history to Systemone.
- Decide based on the patient’s presentation and information provided and using your initiative, liaise with / summon Triage Nurse where concern exists over the condition of the patient.
- Effectively deal with all enquiries, via telephone, email and face to face with regard to patients, staff, internal and external agencies, with the exception of medical advice.
- Responsible for scanning of patient documentation and complete full audit on all scanned documents on a daily basis.
- Forward patient’s documents / details to appropriate departments for follow up appointments for example, Fracture clinics, Ophthalmology and physiotherapy.
- Ensure all GP discharge letters are printed and sent out on a daily basis whilst adhering to Caldicott Guidelines.
- During out of office hours receive and deal with telephone enquiries to ascertain where patients have been admitted to for Royal Albert Edward Infirmary , Wrightington and Leigh Hospitals.
- To plan and organise own workload whilst assisting colleagues to meet the Departmental needs of the service.
- To support and evaluate changes to working practice whilst actively seeking ways to improve the service.
- Maintain daily contact with colleagues working within the team to ensure priorities are met and targets achieved.
- Regularly update management team regarding outstanding issues, potential areas of concern and any other associated problem.
- Use multiple systems in order to process requests and communicate information to job related stakeholders.
- Use initiative when dealing with general public in order to manage people expectations and overcome barriers.
- Work effectively as part of the multi-disciplinary Urgent Care Treatment Centre
Person specification
Qualifications
Essential criteria
- To be educated to GCSE Standard or equivalent experience
Desirable criteria
- To hold NVQ 2 clerical qualification or equivalent
- ECDL or equivalent IT qualification
Experience
Essential criteria
- Experience of working in a busy, pressurised customer focused environment dealing with frequent interruptions
- Recent work experience within an administration / office setting
- Experience of using IT systems in the workplace
Desirable criteria
- Recent work experience within a healthcare administration setting
Skills
Essential criteria
- Able to demonstrate keyboard skills with attention to accuracy
- To demonstrate a good telephone manner
- Must work well as part of a team but also able to work on own initiative
- To demonstrate excellent communication skills with all disciplines of staff
- Good organisational skills
- To work efficiently to targets and deadlines and able to prioritise and manage workloads
- Ability to learn quickly and adapt to change in circumstances
Desirable criteria
- To deliver high level of customer service using electronic, telephone and other channels of communication
Knowledge
Essential criteria
- Knowledge of general office systems and protocols in a customer related environment
- Ability to follow guidelines and procedure
- Knowledge of IT systems and packages within the workplace
- Good understanding of customer care practices and procedures
Desirable criteria
- Knowledge of the 'Data Protection Act'
Additional
Essential criteria
- Flexible / ability to work 24 hour rotational shift pattern
- Provide cover for annual leave, sickness and bank holidays.
- Professional appearance and approach
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sharon Dearnaley
- Job title
- Admin/Reception Supervisor
- Email address
- [email protected]
- Telephone number
- 0300 707 1635
If you have problems applying, contact
- Address
-
Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
- Telephone
- 07786527068
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