Job overview

NHS Greater Manchester is seeking an experienced Head of Intelligence – UEC & Community Services to lead a key area within the Data, Insight and Intelligence (DII) function. This senior (Band 8b) leadership role sits within System Health Care Intelligence and plays a central role in the DII operating model.

You will lead the intelligence offer for Urgent and Emergency Care (UEC) and Community Services, shaping how the system understands demand, pressure, performance, pathways and outcomes. This includes oversight of system flow, bed capacity, ambulance interface, demand profiling, avoidable activity, discharge assurance, governance reporting and statutory returns. For Community Services, focus areas include Urgent Community Response, Intermediate Care and Falls Prevention.

The role goes beyond routine reporting, focusing on developing a modern intelligence service that delivers real-time and near real-time insight, supports evidence-led commissioning and redesign, and enables informed decision-making.

You will lead a significant analytical service, ensuring delivery of workstreams and programmes, managing business planning, risks and continuity, and overseeing analytical resources. A key priority is ensuring decisions across NHS GM and partners are based on robust, high-quality and up-to-date intelligence.

Main duties of the job

Lead a high-performing intelligence service aligned to UEC and Community priorities, translating complex operational and strategic needs into focused analytical delivery. Provide senior analytical leadership across system flow, discharge, ambulance handovers, performance, planning baselines and service redesign.

Work with programme teams and stakeholders to agree priorities through DII governance, ensuring analytical resource is focused on strategic value, statutory requirements and system impact. Oversee dashboards, modelling, workplans and analytical outputs that support operational grip, decision-making and commissioning assurance.

Lead and develop multidisciplinary analytical teams, promoting high standards, innovation and continuous improvement. Build strong relationships with senior leaders, clinicians, providers, local authorities and system partners to ensure intelligence is relevant, influential and actionable.

This is a high-impact role within the DII function, supporting a trusted, high-quality intelligence service that turns insight into action. You will drive improvements in population health, reduce inequalities and support system efficiency.

The role offers significant system leadership reach, contributing to strategic commissioning, operational performance and pathway redesign through strong governance, agreed workplans and collaborative working across NHS Greater Manchester.

Working for our organisation

Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in neighbourhood, place, combinations of places and GM system.

Our NHS People Promise

Our NHS People Promise –the promise we must all make to each other, to work together to improve the experience of working in the NHS for everyone. Like many other employers, NHS GM currently has evidence of unwarranted inequalities in the workforce, most notably in relation to minoritised ethnic, female and\or disabled staff and their intersectionality. As a result, we will use positive action measures to bring benefits to our organisation, including a wider pool of talented, skilled and experienced people from which to recruit and a better understanding of the needs of a more diverse range of customers.