Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 896-REF2026-17
- Employer
- NHS Greater Manchester Integrated Care
- Employer type
- NHS
- Site
- The Tootal Buildings
- Town
- Manchester
- Salary
- £28,392 - £31,157 pa
- Salary period
- Yearly
- Closing
- 12/10/2026 23:59
Employer heading
Operational IT Support
Band 4
Job overview
The role of IT Support is an integral part of IT Operational Service and is required to provide a high quality, professional and responsive administrative support across the allocated portfolio to support delivery of the wider IT agenda. This will require providing administrative support to key meetings, being aware of work priorities and the needs of self and senior managers to ensure all required deadlines are met.
Main duties of the job
The post holder will portray a professional image and is expected to develop and maintain effective working relationships with a range of stakeholders, both internal and external to NHS GM, to support them in the delivery of their role and the achievement of the NHS GM overarching objectives.
These stakeholders include, but are not limited to:
1. colleagues within the executive and senior management team.
2. colleagues throughout the organisation at all levels.
3. other administrative assistants both internal and external to NHS GM.
4. senior managers and executives in customer organisations, whom the post holder may liaise with direct.
Working for our organisation
NHS Greater Manchester (NHS GM) is the Integrated Care Board for Greater Manchester, and is responsible for making decisions about health services across Greater Manchester and in the ten boroughs and cities.
The creation of NHS Greater Manchester, and our new statutory Greater Manchester Integrated Care Partnership (Greater Manchester ICP), on 1st July 2022 gives health and care partners the opportunity to accelerate the journey to improve our population’s health and wellbeing we have been on for the last five years, and so play our part in delivering the city region’s vision.
This involves working closely with all partners and communities who can contribute to improving health and tackling inequalities.
The outcome will be a city region where everyone has a fair opportunity to live a good life; has improved health and wellbeing; experiences high quality care and support where and when they need it and where we all work together to make a difference now and for the future.
Detailed job description and main responsibilities
Person specification
Qualifications
Essential criteria
- Good general education including English and Maths at GCSE A-C or equivalent
- NVQ level 4 in Administration or relevant experience.
- ECDL or equivalent IT qualification.
- Diploma in secretarial, management, administration or business studies or equivalent knowledge gained through experience
Experience
Essential criteria
- Experience of taking and transcribing meeting minutes.
- Computer literate with experience of MS office applications.
- Experience of managing own workload under pressure and dealing with conflicting priorities in a fast-paced deadline driven environment where multi-tasking and dealing with interruptions is necessary
- Previous admin experience Previous experience as a personal assistant to a senior manager
- Experience of working in a healthcare environment / other complex organisation
- Experience of maintaining and contributing to the design of office systems and processes
Knowledge
Essential criteria
- Knowledge of generic management policies and procedures
Desirable criteria
- Awareness of the need for confidentiality
- Knowledge of generic management policies and procedures
Competencies
Essential criteria
- Excellent oral and written communication skills, i.e. ability to deliver clear messages to key staff and other stakeholders.
- Effective team working
- Excellent interpersonal skills including listening and influencing skills
- Ability to foster and maintain positive working relationships
- Ability to manipulate data to produce reports
- Ability to digest and present material clearly and concisely
- Excellent organisational skills and prioritisation/time management.
- Excellent skills in organising diaries and schedules
- Ability to plan and organise a range of activities
Other
Essential criteria
- The postholder should have advanced keyboard skills
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Malcolm Whitehouse
- Job title
- Chief Digital Information Officer
- Email address
- [email protected]
- Telephone number
- 07776468273
- Additional information
Matthew Dearden
Assistant Director of Technical Architecture
NHS Greater Manchester Integrated Care07775696882
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