Job summary
- Main area
- DCS
- Grade
- NHS AfC: Band 3
- Contract
- 12 months (Fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 435-D261-25
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Pendle Community Hospital
- Town
- Nelson
- Salary
- £24,937 - £26,598 pro rata
- Salary period
- Yearly
- Closing
- 24/11/2025 16:00
Employer heading
Support Worker
NHS AfC: Band 3
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
This is an exciting opportunity to provide personal support to an employee with a visual impairment. The role will support the clinician's ability to function and fulfill their role as a MSK Physiotherapist at Pendle Community Hospital.
This will involve completing work-related activities on their behalf and supporting them with their clinical and admin duties
Main duties of the job
The main duties of the role include;
Supporting the employee in all aspects of clinical and administrative duties, assisting with reading referrals and notes, completing documentation and supporting assessment of patients.
Undertaking clerical duties, eg, complete all computer work such as completing electronic documentation on behalf of the employee, opening, creating, sending and filing e-mails, gathering electronic data and taking notes in meetings
Supporting the employee in planning, teaching and delivering treatment to patients
Supporting the employee to attend and engage in meetings and in service training
Ensuring employee’s safety and welfare at all times.
Being responsible for planning and preparing documentation for meetings and facilitating effective diary management and monitoring.
Working for our organisation
The Trust is committed to creating a well managed, flexible working environment that supports staff and promotes their welfare and development.
We are committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We operate Zero Tolerance to aggression, violence, bullying and harassment. We will make reasonable adjustments to ensure our recruitment and selection process is accessible to all. Flexible Working applications will be
Detailed job description and main responsibilities
Clinical
Assist the Physiotherapist in the assessment of patients
Assist the Physiotherapist in the treatment of patients
Assist the Physiotherapist in the rehabilitation of patients in out-patients using a range of delegated activities exercises and manual physical therapy treatments.
Specific duties may also be carried out by assistant working alone or working with another assistant. In these circumstances the advice of a qualified member of staff will always be available
Assist treatment of patients individually, or in a group, in a variety of settings.
Assist in the Instruction of patients and carers, providing direction and guidance on a range of physiotherapy Including mobility activities, as directed as necessary by the physiotherapist.
Assist in encouraging patients and their carers in an active approach to regaining and maintaining personal independence.
Assist in the mobility and transfer of patients who may be heavy on occasions (the Trust operates a minimal lift policy)
Use effective communication tools, verbal and non-verbal to communicate treatment programmes to patients who may have barriers to understanding or communication e.g., blind, deaf, dysphasic or who do not have English as a first language.
Liaise with the physiotherapist regarding patient care. Ensuring variations to expected outcomes are highlighted from treatment programmes.
Make accurate records of work undertaken and keep monthly statistics as required, including documenting patient contacts in line with CSP and service standards
Undertake clerical duties as requested. Clerical duties are occasionally part of this role, such as filing of records, dispatch of physiotherapy appointments, booking and dealing with Ambulance enquiries, answering telephone and dealing with written enquiries and problems not requiring the attention of qualified therapists
Contribute to development of patient care by attending relevant team, departmental or other
Attend appropriate meetings and comment on recommended changes to clinical care or service provision.
Collate and enter statistical data onto the departmental data
COMMUNICATION
Work in close partnership with the employee to ensure their requirements are met with dignity, sensitivity, empathy and care.
Apply good customer care skills when dealing with staff or members of the public. This may include people who are distressed or angry.
Communicate clearly and accurately within the organisation in both written, digital and verbal form.
Take notes in meetings.
Maintain confidentiality with regard to the Data Protection Act for all communication and information.
Teach and demonstrate to other staff how to meet the needs of the employee when the support worker is on annual leave
Create and maintain an up-to-date support worker manual, detailing all the relevant information and instructions to ensure continuity of care when the support worker is absent.
TRAINING AND DEVELOPMENT
Participate in regular supervision.
Participate in and contribute to an annual Personal Development Review, and undertake further training as identified.
Complete required mandatory training.
Maintain own development portfolio..
ORGANISATIONAL RESPONSIBILITES
Support employee by organising work, environment, typing, posting, filing, retrieving paperwork and writing notes during meetings.
Be aware of and comply with all Therapy and Organisational policies, procedures and operating standards.
MANDATORY TRAINING
To participate in appropriate in-service training, when required
To take part in the Trust Appraisal and Performance Review programme working from a Personal Development Plan
To attend staff meetings as required
To pro-actively participate within the Clinical Governance and Risk Management Plan
To comply with moving and handling regulations as per Trust guidelines
Person specification
Experience
Essential criteria
- • Previous office experience
- • Familiar with office technology
- • Experience of people who have disabilities
- • Experience of working in a health or social care environment
- • Experience of using Microsoft office
Other
Essential criteria
- Access to a Vehicle/transport for work purposes
Knowledge
Essential criteria
- • Good organisational skills
Qualifications
Essential criteria
- • GCSEs, A levels, BTEC, T Levels, NVQ 3 or demonstrate equivalent experience in health or social care
Personal attributes
Essential criteria
- Time management skills
- Good communication skills with examples
- Team player
Desirable criteria
- Problem solving skills
- Enthusiastic and proactive
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kelly Holehouse
- Job title
- Operational Manager for IMPReS
- Email address
- [email protected]
- Telephone number
- 01706 235391
- Additional information
Abu-Bakar Akram (01282 804983)
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