Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Job ref
- 351-CEN2323-CS
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- Pendle house
- Town
- Nelson
- Salary
- £24,937 - £26,598 per annum (subject to confirmation)
- Salary period
- Yearly
- Closing
- 21/10/2025 23:59
Employer heading

Team Administrator - Talking therapies
Band 3
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.
Job overview
Applications are invited for an Administrator to provide a comprehensive service to the NHS Talking Therapy teams at various locations across Lancashire. The post holder will coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.
The post holder will be office based and work at Pendle House Nelson with the potential to have to travel to other NHS Talking Therapy bases and required to work flexibly in response to the needs of the networks administrative service, providing cover to departments on various sites as directed by their Administration Line Manager to ensure continuity of a quality service provision.
Evidence of relevant previous experience, a good general education and excellent communication and organisation skills are essential. Knowledge of working within the NHS will be an advantage and computer skills will be essential.
The successful applicant will require a flexible approach and the ability to work within a busy team. They will also be expected to use their own initiative and work unsupervised to ensure the effective coordination of duties.
Please note this role is not eligible for sponsorship.
Main duties of the job
- To be the first point of contact for the unit/department providing a comprehensive customer service and enquiry provision to internal and external customers of the Trust.
- Receive allocate and despatch internal /external mail in line with the Trust policy.
- Provide a comprehensive administrative service which may cover compilation of reports and other correspondence on behalf of the manager and other members of the team, ensuring a high standard in accordance with Trust standards.
- Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that the appropriate leads are notified in the case of matters of urgency and dealt with in a timely manner.
- Maintain and manage a brought forward planning system to ensure that deadlines are met by other team members and colleagues.
- Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated service and team based administrative approach.
This is not an exhaustive list - please see the Job Description and Person Specification for further details.
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Detailed job description and main responsibilities
Please see the Job Description and Person Specification for the full list of duties and responsibilities for this post.
Person specification
Qualifications
Essential criteria
- Administration qualification at NVQ 2 / RSA 2 or equivalent experience.
- ECDL or equivalent experience.
Knowledge
Essential criteria
- Working with databases
- Working with Microsoft Office applications
Desirable criteria
- Working with NHS data systems such as, IAPTUS and Rio
Experience
Essential criteria
- Working in an office environment
- Diary management
- Data inputting and checking
Desirable criteria
- Working within the NHS
- Working in a customer services environment
Skills
Essential criteria
- Good grammar and numeracy skills
- Excellent keyboard skills
- Excellent communicator - both verbally and written
- Proof reading skills
Personal
Essential criteria
- Excellent telephone manner and customer services skills
- Team player
- Treats people with courtesy and respect at all times
Work related
Essential criteria
- Ability to travel around the organisational footprint to meet the essential requirements of the post
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lesley Ince
- Job title
- Administration Manager
- Email address
- [email protected]
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