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Job summary

Main area
Mental Health
Grade
Band 7
Contract
Permanent
Hours
  • Full time
  • Flexible working
  • Home or remote working
37.5 hours per week
Job ref
896-OLD-1049
Employer
NHS Greater Manchester Integrated Care
Employer type
NHS
Site
Spindles Shopping Centre
Town
Oldham
Salary
£47,810 - £54,710 Dependent upon experience
Salary period
Yearly
Closing
15/03/2026 23:59

Employer heading

NHS Greater Manchester Integrated Care logo

Complex Case Manager Mental Health

Band 7

Job overview

The post holder will actively coordinate and case manage the commissioning of Continuing Healthcare services focussing on complex cases including Mental Health, across Oldham who are primarily placed in appropriate care settings, under the Mental Health Act, or receiving community care packages under section 117 aftercare arrangements. The case load will compromise both working age adults and over 65’s

This will be undertaken by leading and coordinating key professionals across Health services, Local Authority and the Independent Sector to ensure that effective commissioning of service provision occurs and that once established, is monitored and reviewed to deliver measurable goals and outcomes for the service user and NHS Greater Manchester ICB (Oldham locality)

Main duties of the job

·       The post holder will act as Individualised Commissioning Nurse/Practitioner for a defined caseload of patients whose care is either jointly or solely funded by NHS GM  and the care is provided by the independent sector, private hospitals or locally commissioned providers.

·       Identify and case manage any clients in a nursing home who may be eligible for NHS funding ie CHC, FNC or s117; to chair and coordinate eligibility assessments and reviews.  This includes representing NHS GM in the ratification of decisions for NHS Continuing Healthcare and NHS Funded Nursing care and on duty.

·       Act as Commissioning Case Manager for all individualised commissioned placements, purchased by NHS GM.

·       Conduct contractual monitoring ensuring that contracts in place for individual clients in receipt of NHS funding are being adhered to as well as supporting and enabling providers to improve the quality-of-care delivery.

·       Provide expert advice to other professionals commissioned to provide care in relation to NHS Individualised Commissioning.

·       Jointly conduct contract performance visits to ensure contractual obligations and quality care standards are being met.

Working for our organisation

NHS Greater Manchester Integrated Care 

Integrated Care Systems (ICSs) are partnerships of health and care organisations that come together to plan and deliver joined up services and to improve the health and wellbeing of people who live and work in their area. Their purpose is to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access; enhance productivity and value for money and support broader social and economic development in their area efficiency. This will be delivered in the neighbourhood, place, combinations of places and GM system.

Our NHS People Promise

Our NHS People Promise – The promise we must all make to each other, to work together to improve the experience of working in the NHS for everyone. Like many other employers, NHS GM currently has evidence of unwarranted inequalities in the workforce, most notably in relation to minoritised ethnic, female and\or disabled staff and their intersectionality. As a result, we will use positive action measures to bring benefits to our organisation, including a wider pool of talented, skilled and experienced people from which to recruit and a better understanding of the needs of a more diverse range of customers.

Detailed job description and main responsibilities

·       Co-ordinate and lead multi-disciplinary meetings, including patients and family/representatives, requiring excellent verbal communication skills to ensure all appropriate information is obtained in order that appropriate decisions are made in relation to the appropriate funding stream

  •     Manage complex, sensitive and often contentious situations on a frequent basis.
  •       Act and deal appropriately with potentially aggressive/antagonistic situations.
  •       Complete concise and accurate reports including reports to be presented for Court of Protection cases.
  •     Communicate complex and often sensitive and distressing information on a regular basis.
  •     Nurture key relationships and maintain internally and externally.
  •     Attend and contribute effectively to various meetings including safeguarding and quality of care meetings.
  •        Establish partnerships and networks with adult social care teams, voluntary sector and other agencies to ensure patients with complex continuing healthcare need have access to all resources available.

·      

Person specification

Qualifications and Experience

Essential criteria
  • Qualified to Degree level in Health or Social Care qualification
  • Minimum of 3 years experience as a qualified mental health professional
  • Hold a professional operational post within the required field of mental health
  • Registration with a Professional body ie Nursing Midwifery Council or Social Work England
  • Evidence of management of change and appropriate support of strategies in place
Desirable criteria
  • Operational knowledge and experience of NHS Continuing Healthcare framework

Knowledge

Essential criteria
  • Working Knowledge of Mental Health and associated legislation
  • Evidence of Continued Professional Development and Training
Desirable criteria
  • Knowledge of Continuing Healthcare legislation and Framework

Experience

Essential criteria
  • Operational knowledge of Mental Health Assessment, Review and Decision Making
  • Evidence of collaboration with Acute hospitals, Community Providers and Local Authority personnel
  • Evidence of multi-professional discussions and discharge planning
  • Evidence of understanding the financial frameworks and sustainability of care provision
  • Evidence of navigating conflict and achieving a appropriate resolution
  • Able to use electronic recording systems ie Broadcare, Liquid Logic, Mosaic
  • Ability to take a flexible approach to changing and dynamic situations
  • Ability to manage stressful and challenging situations and maintain own professional resilience
Desirable criteria
  • Evidence of completing Continuing Healthcare MDT's and reviews
  • Understanding of Mental health legislation and working collaboratively within the Children's field

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyPositive about disabled peopleDisability confident committedArmed Forces Covenant

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Debi Forshaw
Job title
Head of Individualised Commissioning
Email address
[email protected]
Telephone number
07980 732 648
Additional information

Anything related to Mental Health and Learning Disabilities please call

Admin - 07811 713 269/

07812 465 346

 

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