Job summary
- Main area
- IT Apprentice
- Grade
- Apprenticeships: Apprenticeship
- Contract
- Apprenticeship: 18 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 435-1LSC-LT-019-26
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Royal Preston Hospital
- Town
- Preston
- Salary
- £14,722
- Salary period
- Yearly
- Closing
- 03/05/2026 23:59
Employer heading
Service Desk and Operations IT Support Apprentice
Apprenticeships: Apprenticeship
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.
One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way. It is jointly run by the five Trusts as a collaborative partnership.
The Trusts that make up One LSC are:
Blackpool Teaching Hospitals NHS Foundation Trust
· East Lancashire Hospitals NHS Trust
· Lancashire and South Cumbria NHS Foundation Trust
· Lancashire Teaching Hospitals NHS Foundation Trust
· University Hospitals of Morecambe Bay NHS Foundation Trust
One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts.
The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations. At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve.
Job overview
We are looking for you... ambitious and enthusiastic individuals to join our Technical Services Support teams on a challenging but rewarding IT
apprenticeship based at Lancashire Teaching Hospitals NHS Foundation Trust.
Our ideal candidate will be a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding NHS IT environment. You'll undertake a Digital Support Technician apprenticeship whilst gaining real-world experience and skills in our Service Desk team and 2nd line support teams.
As a member of our team you will be expected to have good communication skills, excellent IT skills, great interpersonal skills and have the ability to quickly think on your feet.
If you think you are ready for a new challenge and to learn new skills, this could be the role for you
Main duties of the job
This is an exciting apprenticeship opportunity to gain and develop skills in providing quality first and second line IT support supporting users within
an acute healthcare community, with particular emphasis in developing high standards of customer care and satisfaction. You will perform a joint
role which will allow them to develop their skills within a busy IT Service Desk, whilst also working alongside the IT Operations team providing
2nd line support.
This post will train you in assisting Technology Services staff in the day-to-day resolution of incidents reported by Trust staff and the local health
economy. This training post will also enable you to support the Technology services Service Desk and IT Operations team and also assist the IT department in providing a first-class IT service to the organisation.
Working for our organisation
Lancashire Teaching Hospital NHS Foundation Trust has a number of programmes aimed at digitally enabling our clinical services.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about
working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around
patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
• Developing skills in the provision of support to standard and non-standard software applications within a Healthcare setting.
• Develop skills in recording, evaluating and escalating IT incidents to other support teams within the department.
• Improve and maintain customer service skills in providing high levels of customer satisfaction.
• Assist in the creation and ongoing maintenance of supporting documentation for the departmental operational procedures and technical knowledge base articles.
• To be involved with specific IM&T roll-outs or projects which need Service Support.
All to be supported by undertaking the NLTG Digital Support Technician Apprenticeship.
Person specification
Qualifications and Education
Essential criteria
- Good general education - 3 GCSEs or equivalent including English
Desirable criteria
- Knowledge of ITIL
Knowledge and Experience
Essential criteria
- Excellent computer skills
- General knowledge of MS Office and Windows 11
Desirable criteria
- Previous experience in an IT support role
- Experience in a customer focused environment
Documents to download
Further details / informal visits contact
- Name
- Elaine Clark
- Job title
- IT Technical Operations Manager
- Email address
- [email protected]
- Telephone number
- 01772 522818
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