Job summary
- Main area
- Communication and Engagement
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 351-CS2767-LW
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- Sceptre Point
- Town
- Preston
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Closing
- 25/09/2025 23:59
Employer heading

Engagement Officer
Band 5
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.
Job overview
Are you skilled at building and maintaining strong internal and external relationships? Do you want to make a difference in shaping how we reach and engage with our communities? Would you like to have an impact on our services for the benefit of our patients?
Working for the region’s leading voice for mental health, community, learning disability and autism services, you’ll take pride in creating a culture of engagement to inform future communications activity for targeted stakeholder groups including our patients, colleagues and communities.
We are looking for a passionate, dynamic and collaborative individual to join our busy Communications Team. It’s a new, hybrid role with opportunities to get out and about in our services and communities across Lancashire and South Cumbria, getting to know what matters to them and how we can reach those with influence.
You will be experienced in engagement and associated processes, with a background in market research to inform engagement, a knowledge of formal consultation processes and a proven ability to form strong partnerships.
Main duties of the job
What else are we looking for?
• Excellent written and verbal communication and interpersonal skills, with an ability to translate complex technical issues into easily understandable language. You should be comfortable speaking to everyone including senior leaders, patients, families, MPs and those who live within the area we cover.
• Someone who has delivered and has knowledge of engagement strategies, plans and campaigns.
• A highly motivated team player who can work closely with communications colleagues, as well as from their own initiative.
• Someone with knowledge of Lancashire and South Cumbria, our community groups, external partners and other key stakeholders who we can work closely with, to support engagement goals.
• An individual with a passion for community development and inclusivity.
• The ability to collect, interpret and analyse feedback to improve services and inform approaches.
• Event planning experience and someone who is comfortable attending events and representing the Trust.
• Maintaining accurate records and preparing reports on engagement activities.
• Someone who is confident to share their expert engagement advice to colleagues at all levels.
Why join us?
• An exciting time to join an innovative team with a mix of expertise, where your contribution and input is valued.
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Detailed job description and main responsibilities
Please see attached the job description and person specification for more information about this role.
Person specification
Qualifications
Essential criteria
- Degree level qualification or equivalent in: • Marketing • Engagement and consultation • Public engagement • Community engagement and belonging • Market research
Knowledge
Essential criteria
- Knowledge of, engagement strategies, plans and campaigns
- The ability confidently to deliver presentations and training
Experience
Essential criteria
- Experience in dealing with people face to face
- Experience of undertaking varied market research techniques to draw engagement, conclusions and opinion to inform change
- Experience of working with and involving patients, carers or the public and a working knowledge of the techniques used
- Experience of updating and developing internet and intranet sites using content management systems
Skills
Essential criteria
- Excellent written and communication skills including the ability to translate complex technical issues into easy to understand language.
- Ability to work independently and exercise judgement on forums and events to attend.
- Ability to work with challenging stakeholders and empathise with their priorities whilst taking action to resolve their issues
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Victoria Hepworth
- Job title
- Communications Manager
- Email address
- [email protected]
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