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Job summary

Main area
Diagnostic and Clinical Support Division
Grade
Band 2
Contract
Permanent: 2 x 8 hours Between Monday - Friday
Hours
Part time - 16 hours per week (Shorter shifts across more days could also be considered. (e.g. 1400-1800 x 4))
Job ref
438-PB3652
Employer
Lancashire Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Preston Hospital
Town
Preston
Salary
£25,272 Per Annum, Pro rata
Salary period
Yearly
Closing
01/05/2026 23:59

Employer heading

Lancashire Teaching Hospitals NHS Foundation Trust logo

Ward Clerk

Band 2

Job overview

Are you looking for a job with a meaningful purpose, with the ability to have a positive impact on patient and relatives experience, within a friendly team? Then Look no further! 

We are looking for a compassionate, caring and motivated individual to join our team at the Acute Medical Unit at Royal Preston Hospital. 

AMU is a busy, fast paced department, with high patient turnover and where every day is different. This is an advert for a 16 hour a week contact, working hours open to discussion for the right person.  

Want to know more about the role of a ward clerk, watch this video! https://www.youtube.com/@lancashireteachinghospital9812/videos

Main duties of the job

You will possess excellent communication, organisational and administrative skills, attention to detail being a key characteristic.

You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery.

You will be responsible for providing an efficient and effective reception, completing all necessary ward clerk jobs  with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity and being the first point of contact for patients attending our department.

You will deal with all aspects of the ward clerk role including  supporting the band 6 on the unit with patient admin as well as actively participating in the receptionist process, activating inpatients, assisting with discharges and updating patient demographics and  supporting organisation on the unit.

You will be multi-skilled following training, have a full understanding and working knowledge of a reception area and the basic functionality of the clinical systems.

Working for our organisation

We have 10,000 fantastic people working hard to deliver quality services to our patients.  Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done.  You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. 

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

Duties to include but not be limited to:

  • Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.
  • Actively contribute towards service development.
  • Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.
  • Constructively managing barriers to effective communication.
  • Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.
  • Maintain confidentiality at all times as required by legislation and Trust Policy.

 

 

Person specification

Qualifications and Education

Essential criteria
  • Educated to GCSE level
Desirable criteria
  • English and Maths GCSE level or equivalent
  • Knowledge of Microsoft Windows applications

Knowledge and Experience

Essential criteria
  • Previous receptionist experience
  • Experience of working in a changing environment
  • Computer Literate, experienced in data entry and use of e-mail
  • Understanding of Information Governance, Data Quality, Patient Confidentiality and its requirements
Desirable criteria
  • Previous NHS/Public sector experience, including direct customer care.
  • Previous experience of working as ward clerk in an inpatient area

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyWorkplace Wellbeing Charter LogoDisability Employment CharterArmed Forces Covenant Gold AwardDisability confident employerInclusive Top 50 LogoStep into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Mary Gaffney
Job title
Unit manager
Email address
[email protected]
Telephone number
01772 524120
Additional information

Tracy Sherrington Ward Manager 01772 523966

Please feel free to contact Mary or Tracy for any additional details. 

 

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