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Job summary

Main area
Medicine
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
438-PB3915
Employer
Lancashire Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Royal Preston Hospital
Town
Preston
Salary
£31,049 - £37,796 per annum, pro rata
Salary period
Yearly
Closing
12/03/2026 23:59

Employer heading

Lancashire Teaching Hospitals NHS Foundation Trust logo

Service Support Manager - Medicine

Band 5

Job overview

Lancashire Teaching Hospitals NHS Foundation Trust is seeking to appoint 3 motivated and dynamic Service Support Managers to join our Medicine Division within the subspecialities of Neurology; Cardiology and Stroke.
 
 This is an exciting opportunity to play a key role in supporting the delivery of high-quality patient care and operational efficiency across urgent, emergency, outpatient, and elective pathways.

Main duties of the job

As a Service Support Manager, you will:

  • Provide management support to divisional colleagues and administrative teams.
  • Assist in achieving local and national performance targets, including patient access standards.
  • Support the development and implementation of service policies, projects, and strategies.
  • Collate and analyse data to drive service improvements.
  • Deputise for senior managers when required and represent the service at Trust-wide forums.

Working for our organisation

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in
our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.


You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about
working in a hospital, interacting with people from all different roles to build skills & enhance your career path.


You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around
patient care which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

Key Responsibilities

  • Lead and support administrative teams, ensuring effective service delivery.
  • Managing performance against key targets including RTT, Cancer, Diagnostics and UEC
  • Contribute to governance, risk management, and compliance with Trust policies.
  • Foster collaborative relationships with clinical and operational colleagues.
  • Promote the Trust’s values: Caring and Compassionate, Recognising Individuality, Seeking to Involve, Building Team Spirit, and Taking Personal Responsibility.

Person specification

Qualifications & Education

Essential criteria
  • Educated to degree level in relevant subject or demonstrable equivalent experience in business administration

Knowledge & Experience

Essential criteria
  • Significant previous administrative experience
  • Proven experience of report writing and analysing data
  • Experience of working in a dynamic environment with changing priorities and challenging deadlines
  • Experience of supervising and supporting colleagues
Desirable criteria
  • Previous experience in a healthcare setting
  • Knowledge of requirements in relation to patient waits
  • Experience of presenting reports and data

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyWorkplace Wellbeing Charter LogoDisability Employment CharterArmed Forces Covenant Gold AwardDisability confident employerInclusive Top 50 LogoStep into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Michelle Wareham
Job title
Speciality Business Manager
Email address
[email protected]
Telephone number
07590 416904
Additional information

Suzanne Gifford

Speciality Business Manager

07545 354370

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