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Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
Band 2
Contract
Parhaol
Oriau
  • Llawnamser
  • Rhan-amser
  • Gweithio hyblyg
25 awr yr wythnos
Cyfeirnod y swydd
245-ADM2CBO-03-25-C
Cyflogwr
Tameside and Glossop Integrated Care NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Tameside Hospital
Tref
Tameside
Cyflog
£24,465 Pro-rata per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
19/09/2025 11:00

Teitl cyflogwr

Tameside and Glossop Integrated Care NHS Foundation Trust logo

Booking Clerk

Band 2

Trosolwg o'r swydd

Booking Clerk -  Band 2 - Permanent

25 hours per week 

We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Central Booking Office for the Trust.

The Central Booking Office Clerk post will currently require cover of shifts between 8am and 6pm Monday to Friday, booking and scheduling within the department, and supporting the service as part of the call centre rota.

The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work.

Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.

Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.

Prif ddyletswyddau'r swydd

Responsible for providing an efficient and high-quality service to support the Central Booking Office in the management of outpatient appointments and referrals whilst maintaining a high level of accuracy and confidentiality at all times. 

The post holder will be responsible to support the call centre, answering calls and queries from our patients, to ensure a pleasant patient experience and to meet the KPIs targets.

Gweithio i'n sefydliad

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

  • Compassion
  • Accountability
  • Respect
  • Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. 

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed. 

Manyleb y person

SKILLS & KNOWLEDGE

Meini prawf hanfodol
  • Accuracy & Attention to Detail
  • Excellent communication skills (written, verbal & telephone)
  • Excellent telephone manner & interpersonal skills/customer service skills
  • Appreciate the needs of patients, carers, and healthcare staff.
  • Able to react to unpredictable issues; re-prioritising own workload.
  • Excellent IT skills for regular use of computer systems/IT Skills
  • Understanding of Confidentiality.
  • Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
Meini prawf dymunol
  • Competent in the use of Microsoft Office.
  • Competent use of the Patient Administration System or similar.
  • Knowledge of E-Referrals.
  • Knowledge of Patient Administration Systems.
  • Knowledge of RTT (referral to treatment) targets

Experience

Meini prawf hanfodol
  • Experience of dealing with members of the public
  • Previous experience in a high-level customer service environment
  • Experience of working within an environment where telephony standards are agreed and delivered to a high standard.
  • Working as part of a team
Meini prawf dymunol
  • Previous experience of booking appointments
  • NHS Background.

Qualifications

Meini prawf hanfodol
  • Maths and English GCSE level or equivalent / Equivalent experience
Meini prawf dymunol
  • ECDL/NVQ Administration

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoNo smoking policyAge positiveImproving working livesCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerFoster FriendlyStep into healthNorth West BAMEArmed Forces CovenantAccredited Menopause Friendly EmployerNational Preceptorship for Nursing Quality Mark 2024Pastoral Care Quality AwardSafe Learning Environment Charter

Application numbers

The vacancy may close early if it attracts a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Olivia Lazar-Freeman
Teitl y swydd
Central Booking Office Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01619226781
Gwybodaeth i gefnogi eich cais

For any queries, please contact

[email protected]

Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg