Job summary
- Main area
- Gynaecology / Fertility
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (Wednesday to Friday)
- Job ref
- 302-25-7503585S
- Employer
- Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Wrightington Hospital
- Town
- Wigan
- Salary
- £24,465 per annum, pro rata
- Salary period
- Yearly
- Closing
- 11/11/2025 23:59
Employer heading
Administration & Reception Clerk
NHS AfC: Band 2
Choose Well - Choose WWL
Job overview
Administration and reception at Fertility Fusion
Provide Administrative and clerical/ reception support to the Administration Team at Fertility Fusion
Main duties of the job
To provide a confidential, administrative and clerical service to the Fertility Fusion team.
To cover general reception duties including booking patients in and out of clinics, arranging follow-up appointments as required and coding of outcomes.
Have a good knowledge of the basic computer packages.
Responsible for pulling, preparing and filing notes for clinics.
Ensuring all patient details are correct, including checking the central SPINE and updating as necessary.
Registering new patients and allocation of appropriate appointments and/or cancellation and re-booking as per patient choice.
Maintaining confidentiality as per GDPR and HFEA regulations.
Supporting the service with a flexible attitude and provide cover for colleagues during annual leave and sickness
Working for our organisation
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Detailed job description and main responsibilities
To participate in the organisation of the busy reception and administration office within the fertility centre
First point of contact at reception, greeting patients, organising patient notes for clinic. booking patients on to clinic
Person specification
Qualifications
Essential criteria
- Good standard of education including 5 GCSE’s or equivalent
- ECDL or equivalent knowledge and experience
Experience
Essential criteria
- Previous admin experience within NHS
- Experience of working with the public
- Experience of using Patient Centre (CSC), Electronic Patient Record (EPR) Central spine, Choose & Book (CAB)
- Experience of office procedure
- Previous experience of working within a multi-disciplinary team
Desirable criteria
- 3-5 years experience within NHS
- Previous knowledge of working within a clinic setting
Skills
Essential criteria
- Well developed organisational skills with ability to prioritise workload
- Excellent verbal communication
- Excellent telephone manner
- Ability to work using own initiative and take direction
- Well developed interpersonal skills to enable working autonomously as well as part of a developed team.
Desirable criteria
- IT skills
- Commitment to CPD
Knowledge
Essential criteria
- Trust systems
- High level of understanding of office skills
- Data Protection Act, GDPR
- In-depth understanding of patient confidentiality
- Freedom of information
Additional
Essential criteria
- Clear vision of role
- Willing to adopt a flexible approach to working hours including evenings
- Calm under pressure
- Willingness to meet the performance criteria set out in the job description and professional development
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structure and vocabulary and without hesitation.
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amanda Evans
- Job title
- Lead Administrator
- Email address
- [email protected]
- Telephone number
- 01942 264018
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