Job summary
- Main area
- Health Records Clerk
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 302-25-7268831SS
- Employer
- Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Thomas Linacre Centre
- Town
- Wigan
- Salary
- £24,169 per annum, pro rata
- Salary period
- Yearly
- Closing
- 16/07/2025 23:59
Employer heading
Health Record Clerk
NHS AfC: Band 2
Choose Well - Choose WWL
Job overview
To provide a responsive, efficient, and adaptable administrative service to support the delivery of an effective Outpatient department. To ensure the patient’s needs are central to the delivery of the service and compliance with all appropriate policies and procedures.
Main duties of the job
This role will entail preparing clinical outcomes/patient notes in advance for the clinics at the Thomas Linacre Centre as well as completing reception duties.
The successful candidate must have excellent communication skills, IT skills and have experience in working in a busy pressurised customer focused environment, working efficiently to meet targets and deadlines.
Working for our organisation
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Detailed job description and main responsibilities
• To ensure that all patients’ case-notes are prepared and available in advance of the clinic in accordance with procedure.
• To receive patients at reception and ensure that all patient demographic details are update both on PAS and in the case-notes.
• To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.
• To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.
• To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance.
• To assist members of the medical and nursing staff with any queries during the course of the clinic.
• Deal with walk-in patients to clinic, ensuring that the patients’ case-notes are obtained and transported as quickly as possible.
• Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.
• Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.
• Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.
• To provide cover when necessary.
• To provide any other duties that may be required relevant to this grade.
Person specification
Qualifications
Essential criteria
- To be educated to GCSE/CSE or equivalent English grade C or above or able to demonstrate equivalent.
- Has achieved NVQ level 2 Business & Administration or willing to work towards.
Desirable criteria
- Willing to work towards NVQ level 3 Business & administration.
Experience
Essential criteria
- To have worked or have experience In working in a busy pressurised customer focused environment
- To work efficiently to Targets and deadlines
Desirable criteria
- Recent work experience within a healthcare setting
- To have had experience of patient administration systems and processes
Skills
Essential criteria
- To deliver a high level of customer care and communication skills
- Excellent organisational skills
- Ability to prioritise and manage own workload.
- Computer Skills/keyboard skills.
- General office duties/filing, faxing etc.
Desirable criteria
- IT skills i.e. e-mail, intranet and Microsoft Packages.
- The ability to adapt to new systems/procedures as required.
Knowledge
Essential criteria
- To demonstrate a clear understanding of customer care services
- The ability to follow strict guidelines and procedures within a Healthcare setting
- To be aware of confidentiality
Desirable criteria
- Demonstrate a knowledge and understanding of customer care practises and procedures
- Be aware of Data protection Act
Additional
Essential criteria
- Good attendance record
- Self motivation
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Bowers
- Job title
- Office Manager
- Email address
- [email protected]
- Telephone number
- 0300 7075754
- Additional information
Available to contact Monday - Friday 8am - 4pm
If you have problems applying, contact
- Address
-
Buckingham Row
Brick Kiln Lane
Wgan
WN1 1XX
- Telephone
- 07786529893
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