Job summary
- Main area
- Specialist Services
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 302-26-7782710SS
- Employer
- Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Wrightington Hospital
- Town
- Wigan
- Salary
- £24,937 - £26,598 Per annum, Pro rata
- Salary period
- Yearly
- Closing
- 10/04/2026 23:59
Employer heading
TCI Officer
NHS AfC: Band 3
Choose Well - Choose WWL
Job overview
We are looking for a highly motivated individual's to join the Admissions booking team at Wrightington Hospital, for a full time position.
Please be aware that if you are successful you will be required to present original certificates for all of the qualifications which you hold (as listed on your application) in order to demonstrate that you meet the criteria outlined in the person specification.
We are recruiting to a 37.5 hour permanent post.
Main duties of the job
To be operationally responsible for the management of elective specialist orthopaedic admissions. Ensuring records are retrieved and prepared for the admission function. Delivering a quality and timely admissions service for patients admitted to Wrightington Hospital in line with the Trust Access Policy.
Working for our organisation
Choose Well – Choose WWL
Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
On-Call
Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
Detailed job description and main responsibilities
- Adding patients to the inpatient waiting list
- Booking patients for a pre-operative assessment
- Chasing pre-operative assessment results
- Booking patients in for their operation, by phoning the patients
- Attending weekly meeting, to discuss the operating lists
- Meeting with consultants and their team, to discuss upcoming theatre lists
- Providing daily updates to the Manager/Supervisor's regarding your upcoming theatre lists
- Managing your own 'patient tracker list' to assist you with booking patients in date and priority order
- Covering team members when on leave or sickness
- Distribute via email full operating lists, to relevant parties
- Keep up-to-date electronic diaries for your consultant's and their team
- Liaise with theatre staff and theatre coordinator, re specialist equipment and custom implants etc
- Take phone calls from patients regarding wait times and passed fit status from their pre-operative assessment
Planning and Organisational Duties
- Ensure Consultant Management Reports are kept up-to-date and queries therefor are dealt with in a timely manner i.e. checking TCI eligibility, specialist theatre kit ordering etc…
- Responsible for Direct Booking of Consultant Operation lists/Ward Admissions and informing Clinical Teams of progress.
- Liaise with Medical Secretaries regarding Consultant availability; additions to the waiting list ensuring replacement of cancellations are made to achieve full capacity. Identify bed availability
for admissions in liaison with other relevant Departments - Responsible for selecting patients for admission, ensuring all Access Policies and Procedures are complied with in order to allow all theatre sessions.
- Liaise with Theatre staff regarding availability of Specialist Equipment required for patients.
- Liaise with the Bone Co-Ordinator regarding patient admission dates and identify on the Admissions Manager System the type and amount of bone required following a decision at the Clinical Conference (Orthopaedic Admissions).
- Provide advice and guidance to patients regarding their admission details
- Deal and direct all patient/client enquiries and correspondence to relevant departments in a timely manner.
Communications and Key Working Relationships
- Daily contact with Consultant/Nurse Teams working on the in-patient pathway to organise/reprofile or flag up patient priorities to support the admissions process.
- Liaise with other non-clinical staff on the elective care treatment pathway to ensure patient progress and admission is in line with the Trust Access Policies & Procedures.
- Negotiate date of admission with patients in accordance with the Trust access policy for orthopaedic clinical teams.
- Check patient admission offers and chase up outstanding offer responses.
- Collate and distribute weekly orthopaedic admissions lists.
- Deal with patient correspondence/telephone queries in relation to elective admission, using the correct documents to deal with the various actions
- Good understanding of the PAS System, Admissions Manager System and other workrelated systems in order to complete specified duties acquired through experience of specialist orthopaedic/rheumatology services. i.e. patient registration, end user letters, waiting list recording and administration
Person specification
Knowledge
Essential criteria
- Knowledge of healthcare records policies and their application
- Knowledge of work in specialist orthopaedic administration function on Trust PAS systems and an understanding of how to apply this is practice.
- Data protection/ Caldecott and confidentiality codes of conduct
Desirable criteria
- Knowledge of the Wrightington suite/specialist orthopaedic activity
Skills
Essential criteria
- Ability to communicate effectively at all levels.
- Ability to multi task.
- Problem solver
- Ability to work to deadlines
- Ability to prioritise work.
- A thorough approach
Desirable criteria
- Customer Care Skills
Experience
Essential criteria
- Working towards performance targets
- Experience of waiting list/admissions processes
Qualifications
Essential criteria
- NVQ Level III qualification or able to demonstrate equivalent experience.
- 5 GCSE’s or equivalent qualification/experience
- ECDL or equivalent qualification/experience
Desirable criteria
- Clinical coding/medical terminology qualification
Additional
Essential criteria
- Flexible approach
- Good time keeping
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rebecca Brazendale
- Job title
- Deputy Performance Manager
- Email address
- [email protected]
- Telephone number
- 01257 256561
- Additional information
If you have problems applying, contact
- Address
-
Buckingham Row
Brick Kiln Lane
Wigan
WN1 1XX
- Telephone
- 07786529678
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