Job summary
- Main area
- specialist services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 302-25-7244816SS
- Employer
- Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Albert Edward Infirmary
- Town
- Wigan
- Salary
- £24,169 per annum, pro rata
- Salary period
- Yearly
- Closing
- 14/07/2025 23:59
Employer heading
Ward Clerk
NHS AfC: Band 2
Choose Well - Choose WWL
Job overview
An exciting opportunity has arisen to join Aspull Ward as a Ward Clerk undertaking a range of duties assisting in maintaining the smooth running of the department.
The post holder needs to be enthusiastic and dynamic. They will need to have problem shooting/solving skills and an extremely good and effective standard of communication.
Candidates are required to present original certificates for qualifications at interview stage.
Please note this vacancy may close earlier than the specified closing date if a high volume of suitable applications are received.
Main duties of the job
· Provide effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when required.
· Answer telephones and relay messages and enquires in a timely manner e.g. to nurse, doctors and patients.
· Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues.
· Work closely with and support the Co-ordinator.
· Liaises with patients, relatives and visitors on the department providing directions and information as required. Also obtaining the appropriate support when needed form the multi-disciplinary team.
· Maintain and photocopy records, prepare forms and make appointments as requested.
· Uses the PAS /HIS system effectively inputting data, checking the recorded personal demographic details are correct. Updating demographic details as needed.
· Liaising with the multi-disciplinary team and assisting in chasing up procedures. Requesting and obtaining investigation reports and informing the relevant staff member the results are available.
· Establish and maintain an effective filing system.
Working for our organisation
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values.
WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.
At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Detailed job description and main responsibilities
Planning and Organisational Duties
- Use initiative to promote new ideas and to improve service in consultation with the departmental manager and team.
- Plans and organises own day to day activities to achieve duties specified and to meet departmental requirements.
Communications and Key Working Relationships
- Attend meetings as requested and report as appropriate to departmental manager and other staff members
- To liaise with the admissions department as appropriate for this group of patients.
- Communicate with all members of the multi-disciplinary team regarding patient care.
- To treat patients, relatives, carers and colleagues with respect and professionalism at all times.
- To assist with the timely investigation and resolution of complaints and PALS enquiries.
Responsibility for Finance
- Assist the departmental manager and deputy manager to ensure the maintenance of and cost effective use of all stock levels within your sphere of responsibility
- To be aware of resources and deliver high quality, cost effective care.
Responsibility for Human Resources
- Participate in Individual Performance Review and staff development.
- Participate in induction and in-service training and education of learners, nursing staff and other disciplines as appropriate
Responsibility for Health & Safety
- To be aware of and promote good health and safety in the workplace for self, patients and colleagues.
- To ensure compliance with e-compulsory training in moving and handling.
Responsibility for Teaching
- To participate in teaching, supervision, and monitoring of new ward clerks and junior staff as directed by the departmental manager
Person specification
Qualifications
Essential criteria
- Evidence of basic level of qualification in English and Maths
Experience
Essential criteria
- Ability to work as a member of a team or independently
Skills
Essential criteria
- Good communication skills and organisational skills
Desirable criteria
- Previous clerical experience.
- Previous experience of dealing with the public.
- Experience of working within the NHS.
Knowledge
Essential criteria
- Good knowledge of clerical skills required
Desirable criteria
- Knowledge of or previous experience of using NHS electronic systems.
Additional
Essential criteria
- Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
- Flexible / Hardworking
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Charlotte Foley
- Job title
- Clinical Nurse educator
- Email address
- [email protected]
- Telephone number
- 01942 822066
If you have problems applying, contact
- Address
-
Buckingham Row
Brick Kiln Lane
Wgan
WN1 1XX
- Telephone
- 07786529893
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