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Job summary

Main area
Imaging
Grade
NHS AfC: Band 2
Contract
Permanent: (One fixed term position is also available for 12 months)
Hours
Full time - 37.5 hours per week (8.30am - 5.00pm)
Job ref
358-7968722-CSI
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
Radiology
Town
Groby Road
Salary
£25,272 per annum
Salary period
Yearly
Closing
25/06/2026 23:59

Employer heading

University Hospitals of Leicester NHS Trust logo

Combined Service Coordinator

NHS AfC: Band 2

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Job overview

The University Hospitals of Leicester is one of the largest Hospital Trusts in the country and treated over a million patients last year. It is based on three hospital sites and employs over 10,000 staff.UHL has one of the largest Imaging departments in the

NHS; a medical specialty that encapsulates a wide variety of Diagnostic and Interventional Radiology practices capable of diagnosis and treatment of a large array of conditions.


The Imaging Services covers a wide variety of clinical departments; sub-specialties who focus on specific referring specialisms e.g. Musculoskeletal, Paediatric, Vascular, Neurology, Head and Neck, Cardiology and Respiratory Medicine, Accident and Emergency, Oncology, Genitourinary and General Surgery.


Each of these sub-specialties covers a wide range of imaging modalities from Fluoroscopy and Plain film Radiography to Ultrasound, CT, and MRI. We employ over 60 Consultant Radiologists, 30 junior Doctors, 190 Radiographers, 40 Sonographers, over 160 Clinical and admin support; and image over 1650 patients a day/600,000 a year. Diagnostic Imaging is currently undergoing great change, with Hospitals becoming more and more reliant on the use of digital imaging techniques.

Main duties of the job

BASE: Your primary base will be one of the 3 UHL sites , however travel
between UHL’s hospital sites maybe required.  UHL Hopper bus provided for travel if required.

HOURS: 37.5 hrs 

REPORTS TO: Administration Managers 

ACCOUNTABLE TO: CMG 

Are you a warm, friendly and approachable person who understands the impact of what you do?

 

Are you excited about​ being part of a very friendly and dynamic team?

 

We are looking to appoint  outstanding individuals with effective interpersonal skills who can be emphatic to both patients and colleagues and have a real drive for commitment to customer service. 

You will be responsible for coordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well organised, and self-motivated individual with good communication skills, who enjoys working as part of a team

You will co-ordinate and manage the reception, appointments service, incorporating the clerical, administrative and secretarial aspects associated with the complex procedures we offer.

Previous experience in a healthcare setting would be an advantage however not essential as full training ​will be provided, we encourage applications from all backgrounds.

Make this your golden opportunity for an interesting and rewarding career in the NHS. 

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

  • high-quality care for all, 
  • being a great place to work, 
  • partnerships for impact, and 
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud, 
  • we are inclusive, and 
  • we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https://www.uhleicester.nhs.uk

Detailed job description and main responsibilities

  • To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner
  • Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion
  • Receive and open incoming post for your core service taking appropriate action as necessary.
  • Ensuring effective and efficient completion of the appointment process for your core service. Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.
  • Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.
  • Highlight areas for improvement and action in agreement with Administration Team Leader, implement changes where appropriate.
  • Housekeep Imaging reports to end the patient episode ensuring all reports are forwarded to relevant referrer

Person specification

Training & Qualifications

Essential criteria
  • Educated to GCSE including grades A-C in Maths and English
  • IT knowledge and experience of using multiple IT systems
Desirable criteria
  • Experience in Microsoft Excel packages including Word & Excel

Experience

Essential criteria
  • Previous clerical/admin experience
  • The ability to interact with others and work in a team
  • Experience in taking/making telephone calls in a busy office environment
Desirable criteria
  • Understanding of the Radiology systems (CRIS, PATIENT CENTRE)
  • Familiar with medical terminology

Communication and relationship

Essential criteria
  • Excellent communications skills
  • Can multi task and use own initiative
  • Be able to work as part of a team and independently

Analytical and Judgement skills

Essential criteria
  • Can work under pressure
  • To be proactive in raising any issues
Desirable criteria
  • Experience of working in the NHS and using multiple systems

Planning and organisation skills

Essential criteria
  • To be able to prioritise and manage workload to meet deadlines
  • The ability to adapt to changing demands
  • Well organised and paying attention to detail
Desirable criteria
  • Demonstrated evidence in application to use initiative and make decisions as can reasonably be expected

Equality, Diversity and Inclusion

Essential criteria
  • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
  • All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

Essential criteria
  • Work the hours required
  • To be able to use/look at computer for long period of time.
  • To have an understanding of Data Protection Act
  • Flexible attitude to work
Desirable criteria
  • Awareness of clinical governance

Commitment to Trust Values and Behaviours

Essential criteria
  • Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jade Potter
Job title
Administration Manager
Email address
[email protected]
Telephone number
07484 053978
Additional information

 

 

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