Job summary
- Main area
- CHUGGS Services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Exact working hours to be discussed at interview)
- Job ref
- 358-7452816-CHU
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester General Hospital, East Midlands Planned Care Centre
- Town
- Leicester
- Salary
- £24,465 Per Annum
- Salary period
- Yearly
- Closing
- 01/10/2025 08:00
Employer heading

EMPCC Clinic Coordinator
NHS AfC: Band 2
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Job overview
The East Midlands Planned Care Centre (EMPCC) is a vibrant new Elective Care Hub that opened in December 2024. The EMPCC provides a multi - professional approach providing the right care in right place by a skilled and expert team. The University Hospitals of Leicester are leading the way in healthcare and transforming the way we work to reduce waiting times, improve patient care and staff experience.
The EMPCC focuses on the provision of high volume, low complexity care across a range of specialities, promising increased access to healthcare services improving overall experience, increased staff well-being, training and development opportunities, as a well as a chance to work with the latest equipment and techniques.
We are excited to be recruiting to the Medical Day Case Team who look after Haematology, Oncology and Gastroenterology patients, and we would encourage anyone looking for a new challenge, wanting to work in a dynamic team, in brand new facility to apply.
Full time positions available. Working days will be Monday to Friday.
Shifts will include 08:00-16:00pm and 10:00-18:00pm. Please do not apply if you are unable to work these shift patterns.
Main duties of the job
The post holder in conjunction with their team will be responsible for the administration and co-ordination of a patients pathway, from receipt of referral through to outpatient clinics/admission
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
- The post holder will be responsible for by making sure all relevant paperwork is available for the patients arrival.
- Prepare patient lists from the relevant information system in advance of the clinic, in line with departmental procedures and timescales, ensuring that all additional documentation, such as additional notes, and letters, is requested with sufficient notice to ensure that all relevant information is included in the hospital notes at the patient appointment.
- Adhere to the appropriate guidelines for booking patients.
- Liaise with Patient Pathway Coordinators, Medical Secretaries and clinical staff in connection with changes to appointments or the taking down or reducing of clinics.
- Deal with queries and enquiries regarding appointments.
- Answer reception calls when sitting front desk from internal and external callers.
- Provide a reception service to the patients attending appointments, utilising the relevant information system to document their arrival, appointment timescales.
- Check the patient demographic information at the appointment, ensuring that hospital notes and clinical systems are updated accordingly, to ensure an accurate patient record.
- Monitor appointment waiting times, ensuring that patients are informed of any delays.
- To be responsible for the timeliness, accuracy and integrity of the data recorded on paper and electronic systems.
- To be responsible for scanning and uploading documents produced during appointments to electronic systems.
- Update the relevant IT system with any suspensions, cancellations and DNAs ensuring any required actions are completed in line with CMG and Trust-wide policies.
- Ensure that all case notes and patient records are maintained in good condition, thus preventing the loss, or misplacing, of patient information digitally.
- Validate patient information on an ongoing basis to ensure an accurate patient record is maintained.
Person specification
Commitment to Trust Values
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Training and Qualifications
Essential criteria
- GCSEs in English and Maths or equivalent, eg NVQ
Experience
Essential criteria
- Previous experience in an administrative role where patient/customer care was a job requirement.
Essential
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
- Previous experience in an administrative role where patient/customer care was a job requirement. Accurate keyboard skills
- Effective team worker. Flexible Good verbal and written communication skills. Deals with situations with tact and diplomacy. Able to deal with personal information with sensitivity. Always respecting privacy and dignity. Able to deal with enquiries where there may be barriers to understanding. Ensures professional behaviour and integrity at all times
- Able to solve problems and take preventative actions, referring to others where appropriate.
- Data protection and confidentiality. Adheres to policies and procedures.
- Sound organisational skills - able to work under pressure and prioritise work. Able to meet deadlines. Able to use own initiative. Pays attention to detail and consistently produces accurate work
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Desirable criteria
- Awareness of national policy concerning patient care and developments within the Trust. Previous experience of using computerised information systems
Essential
Essential criteria
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alice Allen
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07866833236
- Additional information
0116 502 1430
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