Job vacancy: 2WW Administrator, University Hospitals of Leicester NHS Trust, Leicester

Job summary

Main area: Cancer Services
Grade: NHS AfC: Band 3
Contract: Permanent: Monday-Friday core hours
Hours: Full time - 37.5 hours per week (MON-FRI CORE HOURS)
Job ref: 358-7223863-COR

Employer: University Hospitals of Leicester NHS Trust
Employer type: NHS
Site: LGH
Town: Leicester
Salary: £24,071 - £25,674 Per annum
Salary period: Yearly
Closing: 11/06/2025 23:59

2WW Administrator

NHS AfC: Band 3

AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include.

But they shouldn’t replace your own responses or be used to write the application for you.

Relying too much on AI can negatively impact your chances of success, because automatically generated answers:

might not be specific or relevant enough to address the criteria in the recruitment profile
often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
could misrepresent information about you, such as your qualifications, skills and experience

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.

Detailed job description and main responsibilities

Data quality delivery for 2WW referrals processed
To prioritise referrals using initiative in the interpretation of National and local referral guidelines
To undertake data input into hospital database systems in an accurate and timely manner
To book appointments in accordance with cancer referral guidelines and departmental protocols and to produce patient appointment letters and notifications
To liaise with GPs and primary care staff regarding inappropriate or unclear referrals, maintaining a professional and appropriate manner at all times
To track referrals, ensuring progress through the referral system.
To take steps to ensure breaches of waiting times targets are avoided and to highlight problem areas to the Clinicians, Service Managers and the Two Week Wait Management Team as appropriate
To be proactive in meeting the demands of the service, including working in close liaison with the Two Week Wait Management Team, including deputising for the Two Week Wait Team
To maintain effective communication channels when dealing with telephone calls and queries from medical and nursing staff, other departments and patients by ensuring that all are dealt with in a professional and appropriate manner
To liaise with the Two Week Wait Team Manager to ensure education and training is updated and to participate in training and induction of new staff.
To represent the team and attend relevant meetings as required
To undertake any other duties that are deemed necessary by the Two Week Wait Management Team.

please see job description/person specification for further details on the role

Person specification

Analytical and Judgement skills

Essential criteria

• Able to act on own initiative • Ability to work without close supervision.

Desirable criteria

Attention to detail

Training and Qualifications

Essential criteria

• A level / NVQ III or relevant equivalent training and experience gained in administration post –for a min of 2 years.
• RTT/Clinic Management/Waiting List or relevant experience

Desirable criteria

• CLAIT/HISS/PAS experience • Educated to A level standard • NHS systems and procedures • Excel, Power point • ERS & Prism • PTL/Data Quality Experience

Experience

Essential criteria

• One year’s secretarial or administrative experience
• Experience of dealing with customers/patients

Desirable criteria

• Understanding of medical terminology • Medical administration experience
• At least one year working in a large complex

Communication and Relationship Skills

Essential criteria

• Effective communication skills • Tact and diplomacy • Must be a Team Player

Desirable criteria

Exposure to dealing with complaints

Planning and organisation skills

Essential criteria

Planning and Organisation skills with the ability to prioritise schedules and workloads

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.