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Job summary

Main area
Customer Services
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (Cross site between 0800 - 2200 - x1 at 18 hours and x1 at 12 hours (2 roles in total))
Job ref
358-8118688-E&F-A
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
Leicester Royal Infirmary, Leicester General Hospital & Leicester Glenfield Hospital
Town
Leicester
Salary
£25,272 Pro Rata
Salary period
Yearly
Closing
08/10/2026 23:59

Employer heading

University Hospitals of Leicester NHS Trust logo

Receptionist

NHS AfC: Band 2

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Job overview

x1 post-18 hours

x1 post 12 hours

To act as the first point of contact visitors to the Hospital providing
a comprehensive reception function. Provide a welcoming
approach when meeting and greeting patients and visitors who
attend the site.

Display a polite and proficient telephone manner
when receiving and directing telephone calls. Able to deal with
any contentious and sensitive issues in the appropriate manner.

Main duties of the job

The job role will be in the Main Reception of one of three acute hospitals within the Trust to provide a friendly and efficient service to all patients and visitors who attend the site

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

  • high-quality care for all, 
  • being a great place to work, 
  • partnerships for impact, and 
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud, 
  • we are inclusive, and 
  • we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Detailed job description and main responsibilities

  • The job role will be in the Main Reception of one of three acute hospitals within the Trust to provide a friendly and efficient service to all patients and visitors who attend
    the site
  • Ensuring, where appropriate visitors sign in and provide identification badges where
    required
  • Key control responsibilities, issuing and maintaining a key log.
  • Providing a prompt, efficient, polite telephone service, directing calls accurately and
    providing information as required.
  • To undertake a variety of general office duties, including typing, filing and changing
    server backup tapes on a daily basis where required.
  • Reporting of complaints and incidents adhering to policies and procedures.
  • Responsible for monitoring access, CCTV (close circuit TV) functions where
    installed.
  • May be required to test and co-ordinate personal alarm systems.
  • Where there is on site car parking available, to be responsible to report incidents or issues occurring in the car park and where applicable administration of parking permits.
  • Receiving and sorting post Internal and external with franking of post where required.
  • Co-ordinating the delivery and collection of Lab samples via trust van drivers or couriers where required.
  • Accepting, checking and distributing deliveries.
  • Responsibility for co-ordinating and booking rooms for meetings and any necessary equipment or preparation that may be required.
  • Logging and reporting of any defects/faults to the environment/equipment.
  •  Responsibility for ordering of stock, printer/photocopier toners and any stationery that may be required.
  • Organise patient transport and reimburse monies where applicable, and maintain logs for audit purposes.
  • Where applicable co-ordinating appointments.
  • If required, fire warden responsibilities, ensure fire checklist form and walk rounds are completed.
  • Provision of cover for colleagues for annual leave and sickness as required.
  • A responsibility to raise alarms and lock down site following procedures in an emergency situation.
  • Responsibility when entering and leaving, to unlock/secure and alarm
    deactivating/setting in the reception area and building where applicable.
  • To maintain at all times a high standard of personal hygiene and presentation portraying a smart appearance in compliance with Trust uniform policy.
  • To observe confidentiality of patients and employing trusts business at all times.
  • To work as part of a team to deliver service continuity at all times.
  • To comply with Health and Safety policy and procedures and to ensure a safe environment for employees, visitors, patients and contract
  • Carry out any other duties as may be reasonably requested.

Person specification

Commitment to Trust Values and Behaviours

Essential criteria
  • Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Equality, Diversity and Inclusion

Essential criteria
  • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Training and qualifications

Essential criteria
  • GCSE English & Maths
  • Good working knowledge of and computer literate with knowledge and experience of using Microsoft Applications

Experience

Essential criteria
  • Proven administration and secretarial skills experience.
  • Ability to carry out instructions and duties as detailed in the job description.
  • The use of IT and associated software systems and telephone communications systems.
Desirable criteria
  • Experience of working within a busy healthcare/complex environment

Communication and relationship skills

Essential criteria
  • Excellent verbal and written communication skills
  • Ability to motivate others to achieve positive outcome Good interpersonal skills

Skills

Essential criteria
  • Ability to work as a team member or on own initiative.
  • Able to deal with, at times, contentious and sensitive issues in appropriate manner.
  • Good telephone skills

Planning and organisation skills

Essential criteria
  • Flexibility to cover the service and work

Other requirements specific to the role

Essential criteria
  • Teamwork
  • Punctual and flexible across the hours of work when required.

Equality, Diversity and Inclusion

Essential criteria
  • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
  • All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Muhammed Casoojee
Job title
Deputy Customer Service Centre
Email address
[email protected]
Telephone number
07484015491

If you have problems applying, contact

Address
Staff Bank Office
Paget House
2 West Street
Leicester
LE1 6XP
Telephone
0116 502 7290
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