Job summary
- Main area
- Customer Services
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Cross site between 0800 - 2200 - x1 at 18 hours and x1 at 12 hours (2 roles in total))
- Job ref
- 358-8118688-E&F-A
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Leicester Royal Infirmary, Leicester General Hospital & Leicester Glenfield Hospital
- Town
- Leicester
- Salary
- £25,272 Pro Rata
- Salary period
- Yearly
- Closing
- 08/10/2026 23:59
Employer heading
Receptionist
NHS AfC: Band 2
AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include.
But they shouldn’t replace your own responses or be used to write the application for you.
Relying too much on AI can negatively impact your chances of success, because automatically generated answers:
- might not be specific or relevant enough to address the criteria in the recruitment profile
- often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
- could misrepresent information about you, such as your qualifications, skills and experience
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.
Job overview
x1 post-18 hours
x1 post 12 hours
To act as the first point of contact visitors to the Hospital providing
a comprehensive reception function. Provide a welcoming
approach when meeting and greeting patients and visitors who
attend the site.
Display a polite and proficient telephone manner
when receiving and directing telephone calls. Able to deal with
any contentious and sensitive issues in the appropriate manner.
Main duties of the job
The job role will be in the Main Reception of one of three acute hospitals within the Trust to provide a friendly and efficient service to all patients and visitors who attend the site
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
- The job role will be in the Main Reception of one of three acute hospitals within the Trust to provide a friendly and efficient service to all patients and visitors who attend
the site - Ensuring, where appropriate visitors sign in and provide identification badges where
required - Key control responsibilities, issuing and maintaining a key log.
- Providing a prompt, efficient, polite telephone service, directing calls accurately and
providing information as required. - To undertake a variety of general office duties, including typing, filing and changing
server backup tapes on a daily basis where required. - Reporting of complaints and incidents adhering to policies and procedures.
- Responsible for monitoring access, CCTV (close circuit TV) functions where
installed. - May be required to test and co-ordinate personal alarm systems.
- Where there is on site car parking available, to be responsible to report incidents or issues occurring in the car park and where applicable administration of parking permits.
- Receiving and sorting post Internal and external with franking of post where required.
- Co-ordinating the delivery and collection of Lab samples via trust van drivers or couriers where required.
- Accepting, checking and distributing deliveries.
- Responsibility for co-ordinating and booking rooms for meetings and any necessary equipment or preparation that may be required.
- Logging and reporting of any defects/faults to the environment/equipment.
- Responsibility for ordering of stock, printer/photocopier toners and any stationery that may be required.
- Organise patient transport and reimburse monies where applicable, and maintain logs for audit purposes.
- Where applicable co-ordinating appointments.
- If required, fire warden responsibilities, ensure fire checklist form and walk rounds are completed.
- Provision of cover for colleagues for annual leave and sickness as required.
- A responsibility to raise alarms and lock down site following procedures in an emergency situation.
- Responsibility when entering and leaving, to unlock/secure and alarm
deactivating/setting in the reception area and building where applicable. - To maintain at all times a high standard of personal hygiene and presentation portraying a smart appearance in compliance with Trust uniform policy.
- To observe confidentiality of patients and employing trusts business at all times.
- To work as part of a team to deliver service continuity at all times.
- To comply with Health and Safety policy and procedures and to ensure a safe environment for employees, visitors, patients and contract
- Carry out any other duties as may be reasonably requested.
Person specification
Commitment to Trust Values and Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours
Equality, Diversity and Inclusion
Essential criteria
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Training and qualifications
Essential criteria
- GCSE English & Maths
- Good working knowledge of and computer literate with knowledge and experience of using Microsoft Applications
Experience
Essential criteria
- Proven administration and secretarial skills experience.
- Ability to carry out instructions and duties as detailed in the job description.
- The use of IT and associated software systems and telephone communications systems.
Desirable criteria
- Experience of working within a busy healthcare/complex environment
Communication and relationship skills
Essential criteria
- Excellent verbal and written communication skills
- Ability to motivate others to achieve positive outcome Good interpersonal skills
Skills
Essential criteria
- Ability to work as a team member or on own initiative.
- Able to deal with, at times, contentious and sensitive issues in appropriate manner.
- Good telephone skills
Planning and organisation skills
Essential criteria
- Flexibility to cover the service and work
Other requirements specific to the role
Essential criteria
- Teamwork
- Punctual and flexible across the hours of work when required.
Equality, Diversity and Inclusion
Essential criteria
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Documents to download
Further details / informal visits contact
- Name
- Muhammed Casoojee
- Job title
- Deputy Customer Service Centre
- Email address
- [email protected]
- Telephone number
- 07484015491
If you have problems applying, contact
- Address
-
Staff Bank Office
Paget House
2 West Street
Leicester
LE1 6XP
- Telephone
- 0116 502 7290
List jobs with University Hospitals of Leicester NHS Trust in Administrative Services or all sectors




