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Job summary

Main area
ESM
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week (Rotational shifts including weekends/nights)
Job ref
358-7912639-ESM
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
Leicester Royal Infirmary
Town
Leicester
Salary
£25,272 per annum
Salary period
Yearly
Closing
08/09/2026 23:59

Employer heading

University Hospitals of Leicester NHS Trust logo

Ward Clerk

NHS AfC: Band 2

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Job overview

We are looking for a friendly, self-motivated individual to join our team as ward clerk in AMU.

 You will  be providing administrative support as well as the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls

Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward

The  ward will be a busy and demanding working environment, but the successful applicant will join a strong & supportive team. The successful applicant will be required to work on their own initiative, managing their own workload, as well as being part of a team.

Applicants must be computer literate, and have excellent communication & interpersonal skills. Experience of working in an NHS environment would be an advantage.

Main duties of the job

  • Patient information & administrative duties  Produce temporary files for patients admitted onto the ward

  • Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked.

  • Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

  • high-quality care for all, 
  • being a great place to work, 
  • partnerships for impact, and 
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud, 
  • we are inclusive, and 
  • we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https://www.uhleicester.nhs.uk

Detailed job description and main responsibilities

  • Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked.

  • Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.

  •  Ensure patient labels are attached to every document within the patient file.

  • Complete front sheets for the notes showing dates of admissions and discharges.

  •  Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly

  •   Ensure all discharge summaries (written by doctors) are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors

  • Receptionist duties

  • Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and  answering and directing calls 

  • Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them

  • Knowledge and skills required

  • To be able to organise time effectively.

  • The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives

  •  To be able to remain calm under pressure

  • The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service

Please see job description/person specification for further details on the role

Person specification

Equality, Diversity and Inclusion

Essential criteria
  • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
  • All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Training and qualifications

Essential criteria
  • Good standard of written and spoken English
  • Basic computer skills
Desirable criteria
  • Computer/typing/secretarial course

Experience

Essential criteria
  • Experience working with the general public
  • Basic knowledge of clerical duties
Desirable criteria
  • Previous experience of clerical duties in the health care setting

Communication ansd relationship skills

Essential criteria
  • Able to cope in stressful and demanding situations
  • Ability to uphold confidentiality
  • Able to prioritise and work in multi-disciplinary team
  • Able to communicate effectively and sensitive to needs
  • Must be able to use own initiative
  • Caring & compassionate
Desirable criteria
  • Demonstrates motivation to learn

Other requirements specific to the role

Essential criteria
  • Must be able to work a flexible shift patter to cove 24/7 365 days a year

Commitment to Trust Values and Behaviours

Essential criteria
  • Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kathryn cave
Job title
Admin Manager
Email address
[email protected]
Telephone number
0116 2587225

If you have problems applying, contact

Address
Staff Bank Office
Paget House
2 West Street
Leicester
LE1 6XP
Telephone
0116 502 7290
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