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Job summary

Main area
Maternity Services
Grade
NHS AFC: Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
4 sessions per week (Working a 4 week Rota - 8am-2pm, 2pm-8pm, 8pm-8am shifts)
Job ref
358-7421143-W&C
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
Leicester Royal Infirmary & Leicester General Hospital
Town
Leicester
Salary
£24,465 per annum
Salary period
Yearly
Closing
11/09/2025 23:59

Employer heading

University Hospitals of Leicester NHS Trust logo

Receptionist, Maternity

NHS AFC: Band 2

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Job overview

We are looking for a dynamic and flexible individual with great interpersonal skills to join our team.

Our reception team is made up of 14 Receptionists covering the receptions at the LRI & LGH Maternity Department, where we operate a 24/7 cover on both sites. 

Below are an example of shift patterns that could be worked over a 4 week period;

Week 1  - Wed  2pm-8pm, Sat  2pm-8pm

Week 2 -  Wed 2pm-8pm, Sat 8pm-8am, Sun 8pm-8am

Week 3 - Wed 8pm-8am, Thur 8pm-8am, Sat 2pm-8pm, Sun 2pm-8pm

Week 4 - Mon 8pm-8am, Sun 8pm-8am 

The shift patterns will be negotiated and covered so that the service is covered. 

As a Maternity Receptionist you will be the first point of contact for patients and visitors . The successful candidate will be a team player, quick learner and someone with a good telephone manner, who is reliable, flexible and able to work well under pressure, and have excellent customer service. 

You will be working in a fast paced environment. You will need to be adaptable, and able to work under pressure, be of smart appearance, friendly and approachable.  Good timekeeping is essential.

The successful applicant should also have previous clerical/reception experience, NHS/GP experience will be desirable. You must be educated to GCSE grade C or equivalent in English and Maths, and possess some keyboard skills.

There is an expectation to cover for annual leave and sickness . Once trained you will work independently and will be required to use your own initiative.

 

Main duties of the job

We have two specialist Maternity Units at the LRI & LGH, which include Ante-Natal clinics for Scans and Specialist Care throughout pregnancy

  • Maternity Assessment Units at each site for patients to be admitted for review during their pregnancy.  Delivery Suites at each site, staffed by Midwives, Doctors, Anaesthetists and MCA’s.  Neo-Natal Unit based at the LRI and Special Care Baby Unit at the LGH to provide intensive care for babies if needed

Duties to include:

  • To greet and Direct patients/visitors to wards and clinics
  • Admit patients on to the hospital system
  • Answer Telephone queries
  • Making up of Patient hospital folders
  • Track hospital Notes
  • Enter Care Plans on to the Database
  • ‘Log’ department repairs with Estates
  • Varied admin duties
  • Ensure work area is kept clean and tidy.
  •  You must be educated to GCSE grade C or equivalent in English and Maths, possess some keyboard skills, with previous clerical experience. There is an expectation to cover for annual leave and sickness on day and night shifts.

  • Once trained you will work independently and will be required to use your own initiative. You will need to be reliable, flexible and have excellent customer service care. Uniform will be provided.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
 
We have four primary goals:
  • high-quality care for all,
  • being a great place to work,
  • partnerships for impact, and
  • research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
 
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
  • we are compassionate,
  • we are proud,
  • we are inclusive, and
  • we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
 
About the University Hospitals of Leicester NHS Trust:
 

Detailed job description and main responsibilities

To greet and direct patients/visitors to wards and clinics in a polite and courteous manner. 

To facilitate the admission of patients to the Maternity Wards.  To support with the preparation of  new Maternity bookings.

Please refer to the JD/PS for more details.

Person specification

Experience

Essential criteria
  • Knowledge of customer care
  • 1 years clerical experience
Desirable criteria
  • Previous reception experience Previous NHS/GP experience

Communication and relationship skills

Essential criteria
  • Enthusiastic and motivated
  • Excellent communication skills
  • Ability to deal with rude or aggressive behaviour

Planning and organisation skills

Essential criteria
  • Ability to prioritise workload
  • Able to use own initiative
  • Ability to work both independently and as part of a team

Training & Qualifications

Essential criteria
  • GCSE English/Maths Grade C or equivalent Literacy & Numerical Skills
Desirable criteria
  • Previous Patient centre/HISS E3 experience

Commitment to Trust values

Essential criteria
  • Written example of behaviours consistent with Trust values

Equality, Diversity & Inclusion

Essential criteria
  • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
  • All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Other requirements specific to the role

Essential criteria
  • Availability to cover advertised shift pattern
Desirable criteria
  • Flexible to cover additional shifts. Excellent timekeeping

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Julie Saunders
Job title
Maternity Reception Supervisor
Email address
[email protected]
Telephone number
0116 2587642
Additional information

 

 

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