Job summary
- Main area
- TrustMed
- Grade
- NHS AfC: Band 2
- Contract
- Permanent: n.a
- Hours
- Full time - 37.5 hours per week (Monday-Friday)
- Job ref
- 358-8227360-TMP
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- TrustMed Pharmacy East Midlands planned care centre Leicester General Hospital
- Town
- Leicester
- Salary
- £12.71 per hour
- Salary period
- Hourly
- Closing
- 27/08/2026 23:59
Employer heading
Medicines Counter Assistant
NHS AfC: Band 2
AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include.
But they shouldn’t replace your own responses or be used to write the application for you.
Relying too much on AI can negatively impact your chances of success, because automatically generated answers:
- might not be specific or relevant enough to address the criteria in the recruitment profile
- often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
- could misrepresent information about you, such as your qualifications, skills and experience
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.
Job overview
Working under the supervision of the Responsible pharmacist, carry out the day to day activities
connected with sale & supply, ordering and receipt of medicines and products for retail sale.
Provide advice to patients on the use of medicines and on general health and lifestyle matters within
own capability.
Receive and give out completed prescriptions under the guidance of the Responsible pharmacist,
providing feedback on information provided or requested by patients.
Main duties of the job
- Prescription & Patient Management: Process prescriptions efficiently while liaising professionally with patients, representatives, and hospital staff face-to-face, via phone, or electronically. Gather essential data for safe dispensing and work strictly within your defined competence, escalating queries to the pharmacy team according to SOPs.
- Point of Sale & Counselling: Securely handle cash and electronic transactions, verifying fee exemptions. Issue dispensed medications and offer accurate patient counselling under the direct supervision of the Responsible Pharmacist. Immediately report potential issues like drug interactions, compliance barriers, or safety concerns. Maintain clear transactional records and file prescriptions correctly.
- Over-the-Counter (OTC) Sales: Guide customers on symptoms and products safely. Complete a recognised Medicines Counter Assistant training course to maintain current retail and OTC knowledge. Make appropriate clinical referrals to the Pharmacist when required.
- Stock & Retail Operations: Manage cash operations and cashing up accurately. Order retail goods and optimise stock management by conducting regular date checks. Review demand trends to maintain balanced stock, identifying and reporting short shelf-life or slow-moving items to the manager.
- Merchandising: Ensure the retail space remains tidy, priced accurately, and professional.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
Detailed job description and main responsibilities
- Prescription & Patient Management: Process prescriptions efficiently while liaising professionally with patients, representatives, and hospital staff face-to-face, via phone, or electronically. Gather essential data for safe dispensing and work strictly within your defined competence, escalating queries to the pharmacy team according to SOPs.
- Point of Sale & Counselling: Securely handle cash and electronic transactions, verifying fee exemptions. Issue dispensed medications and offer accurate patient counselling under the direct supervision of the Responsible Pharmacist. Immediately report potential issues like drug interactions, compliance barriers, or safety concerns. Maintain clear transactional records and file prescriptions correctly.
- Over-the-Counter (OTC) Sales: Guide customers on symptoms and products safely. Complete a recognised Medicines Counter Assistant training course to maintain current retail and OTC knowledge. Make appropriate clinical referrals to the Pharmacist when required.
- Stock & Retail Operations: Manage cash operations and cashing up accurately. Order retail goods and optimise stock management by conducting regular date checks. Review demand trends to maintain balanced stock, identifying and reporting short shelf-life or slow-moving items to the manager.
- Merchandising: Ensure the retail space remains tidy, priced accurately, and professional.
Person specification
Retail/Healthcare experience
Essential criteria
- Retail/Healthcare experience
Desirable criteria
- 2 years Retail/Healthcare experience
Customer service experience
Essential criteria
- 1 year
Desirable criteria
- 2-3 years
Team Work
Essential criteria
- Has worked as part of a team
Desirable criteria
- Has 2 years experience as working part of a larger team
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tahra Akram
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 07790823757
List jobs with University Hospitals of Leicester NHS Trust in Health Science Services or all sectors




