Job summary
- Main area
- Radiology
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 08:30-17:00)
- Job ref
- 358-7702559-CSI-B
- Employer
- University Hospitals of Leicester NHS Trust
- Employer type
- NHS
- Site
- Glenfield Hospital
- Town
- Lericester
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 14/07/2026 23:59
Employer heading
Patient Pathway Co-ordinator
NHS AfC: Band 3
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Job overview
JOB TITLE: Imaging Patient Pathway Co-ordinator
BASE: Glenfield Hospital
HOURS: 37.5
REPORTS TO: Administration Team Leader
ACCOUNTABLE TO: Service Manager
An exciting opportunity has arisen for a Patient Pathway Co-ordinator working within Imaging Services at UHL.
We are looking for a capable and adaptable individual to join our friendly team in this interesting and varied role. You will be responsible for co-ordinating the patient pathway, booking radiology appointments and ensuring that Referral to Treatment Pathways are managed appropriately.
You will be a well-organised, self-motivated individual with good communication skills, who enjoys working as part of a team.
Main duties of the job
The Imaging Services covers a wide variety of clinical departments; sub-specialities who focus on specific referring specialisms e.g. Musculoskeletal, Paediatric, Vascular, Neurology, Head and Neck, Cardiology and Respiratory Medicine, Accident and Emergency, Oncology, Genitourinary and General Surgery. Each of these sub-specialties covers a wide range of imaging modalities from Fluoroscopy and Plain film Radiography to Ultrasound, CT, and MRI.
University Hospitals of Leicester have fantastic opportunities for ambitious individuals to join one of the biggest and busiest NHS Trusts in the country. Serving the one million residents of Leicester, Leicestershire and Rutland, we have opportunities to work with experienced staff and develop your future career.
UHL has one of the largest Imaging departments in the NHS; a medical speciality that encapsulates a wide variety of Diagnostic and Interventional Radiology practices capable of diagnosis and treatment of a large array of conditions.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
- Proactively managing inpatient/outpatient waiting lists in
liaison with the responsible Consultant Radiologist, and
subspecialty groups. - Manage and prioritise own workload on a day to day basis, which requires using ones own initiative as well as problem solving.
- Waiting list management of inpatient/outpatient, daycase and diagnostic activity to ensure local and national targets are met in line with Trust and National policy for RTT, DM01 and Cancer Wait Times.
- To provide a courteous and professional service at all times with respect to communication to patients, colleagues and service users.
- Ensure confidentiality of patient’s records and information is maintained at all times.
Please see attached job description for more information.
Person specification
Training & Qualifications
Essential criteria
- Educated to GCSE standard or Equivalent including English and Maths
- HISS/Patient Centre
- Excel, Power point
- Experience of CRIS
Desirable criteria
- NHS Systems & Procedures
Commitment to Trust Values & Behaviours
Essential criteria
- Must be able to demonstrate behaviours consistent with Trust Vaues & Behaviurs
Experience
Essential criteria
- 3 Years Admin Experience, with a working knowledge of waiting list process.
- Diary Management
- Experience of dealing with customers/patients.
- Demonstrate an understanding and ability to effectively co-ordinate the administration of a complex care pathway
Desirable criteria
- At least one year working in a large complex organisation
- Medical administration experience, including elective and inpatient waiting list management against local and national targets
- Understanding of medical terminology
Communication & Relationship skills
Essential criteria
- Effective Communication skills at all levels
- Ability to communicate effectively in emotive situations, giving clear and concise information to patients.
- Demonstrate tact and diplomacy
- Ability to community effectively with medical staff that have competing demands on your time
Desirable criteria
- Exposure to dealing with complaints
Equality, Diversity and Inclusion
Essential criteria
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Analytical & Judgement Skills
Essential criteria
- Ability to act on own initiative
- Ability to work without close supervision to ensure the effective management of patients within Local and National Targets
Planning & Organisation Skills
Essential criteria
- Planning and Organisation skills with ability to prioritise schedules and workloads.
- Demonstrate ability to plan patient care along the prescribed pathway within the agreed time frames
Skills
Essential criteria
- Ability to use a computer and other office equipment.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mandy Bond
- Job title
- Imaging RTT Manager
- Email address
- [email protected]
- Telephone number
- 07966 401963
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