Job overview

To be the first point of contact for the Bank office helpdesk, to receive telephone calls and respond to e-mail requests
To provide an efficient, cost effective and co-ordinated solution to temporary staffing requirements for all (non-Medical) groups of staff employed by United Lincolnshire Hospitals
NHS Trust.
To provide support to the HealthRoster Function.
The role will be hybrid with the opportunity for some homeworking. There will be an expectation of office cover to support core business

Main duties of the job

To place staff of all grades and professional groups to cover staffing shortfalls, across the Trust via the computerised Allocate BankStaff Management System.
To liaise with Wards/Departments Matrons/ Site Duty Managers and Head of Nursing & Departments to advise of booked staff and outstanding shift status.
To process Temporary Staffing time sheets, where not processed electronically by individual areas.
To take and process phone and email requests for temporary staff from wards and departments.
To work within NHS guidelines and Temporary Staffing standards and procedures.
To ensure the Helpdesk is fully functional and staffed during opening hours – 07:30– 20:00 Monday to Sunday (including All Bank Holidays)
To identify system or user issues and provide a resolution.
Provide advice to all levels of system users on all aspects of electronic roster creation, including how to maximise the functionality of the HealthRoster system.
To be one of the Trust’s Administrators/Super Users in all aspects of the HealthRoster suite of systems in terms of its functionality and scope as directed by the HealthRoster Specialist.
To monitor and take corrective action relating to hours worked and Working Time Regulations for both Temporary Staffing only and Multi Post Holders.
To advise Temporary Staffing Team Leader of any complaints received from Ward Sisters/Charge Nurses/Departmental Managers concerning the conduct of members of temporary staff

Working for our organisation

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce. 

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives.  Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments.  Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an ‘earn while you learn’ apprenticeship programme.  Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev