Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 818-HOS113
- Employer
- Lincolnshire Community Health Services NHS Trust
- Employer type
- NHS
- Site
- Lincoln UTC
- Town
- Lincoln
- Salary
- £25,272 per annum, pro rata
- Salary period
- Yearly
- Closing
- 09/09/2026 23:59
Employer heading
Receptionist
Band 2
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at LCHS.
We are always keen to welcome highly skilled, committed and compassionate individuals to our teams – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Our Group values guide everything we do. They are:
· Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.
· Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.
· Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.
If you believe in them too, then you are ready to join the LCHG team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients. We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
REMEMBER - Please ensure you read all information prior to applying for any job roles. Please note any CV's or covering letters received via email will not be accepted without an online application being completed. Any applications via agency will also not be accepted.
Job overview
Would you like to work for an organisation who puts patients first? Well at Lincoln Urgent Treatment Centre with Lincolnshire Community Health Services this is more than just words; putting patients first is at the heart of everything we do. So why not come on board and join the team.
We are seeking a enthusiastic, reliable and flexible receptionist who will work within the Lincoln Urgent Treatment Centre.
Main duties of the job
Your main role will be to provide a day to day effective and efficient receptionist, whilst talking to patients and clients in a positive and friendly manner, dealing with any queries that may occur, adhering to confidentiality and Data protection policies at all times. To operate a confidential and effective appointments booking system and to receive, register and direct patients to the appropriate area for consultation.
Working for our organisation
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an ‘earn while you learn’ apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this position
Person specification
Qualifications
Essential criteria
- NVQ Level 2 in business and administration or equivalent experience
- Maths and English GCSE/O'Level grade C or above
- Excellent IT - Microsoft Office, Excell, Word, Outlook
Desirable criteria
- Working towards European Computer Driving Licence or equivalent
Previous Experience
Essential criteria
- Experience of working in a busy administrative environment delivery a full range of administrative procedures
- Previous experience of working in a customer focused environment
- Experience of working towards targets/deadlines under pressure
- Awareness of confidentiality
Desirable criteria
- Previous experience of working in the NHS
Previous Experience
Essential criteria
- Excellent Communication Skills, being approachable and polite
- Ability to maintain good working relationships with all members of the team
- Good organisational Skills, using own initiative , with a high degree of accuracy
- Being able to seek appropriate advice from colleagues
Desirable criteria
- previous experiences
Skills
Essential criteria
- Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook, ESR, Publisher, Medway, Powerpoint, system one
- Problem solving ability to respond to problems and identify solutions
- Knowledge of Data Protection legislation and being able to use discretion where necessary
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Shwetha Radhakrishnan
- Job title
- Clinical Team Lead
- Email address
- [email protected]
- Telephone number
- 07523689848
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