Job overview

We have a very exciting opportunity for a full time administrator to work 37.5 hours within Lincoln City Integrated Place Based team.

The post holder will ideally have a background in working in mental health services and a keen interest in delivering a sensitive response to service users and their families. We aim to secure an individual with exceptional administrative skills and personal qualities to assist in supporting our Locality Mental Health Team, including patients staff and colleagues with high quality communication.

We are looking for an individual who is dynamic, passionate, and committed to achieving quality outcomes that will ensure above all else the needs of every service user are paramount in all we do.

We will expect the post holder to be proficient at organising appointments for clinicians within the team, prioritising their own work, as well as using clinical systems to accurately track the progress of the service user through the service, although training will be given to help the person to learn how to use these.

We are looking for someone who embodies LPFT values and is able to work flexibly, under their own initiative and as part of a wider MDT.

Collaborative working is essential to this role as are excellent communication skills.

Main duties of the job

The postholder is responsible for the smooth and efficient running and management of processing referrals, data inputting, letters including typing reports, and minute taking, and dealing with the needs of patients, in addition to providing administrative duties to all members of the Locality Mental Health Team namely telephone, channelling incoming calls, word processing, registering referrals, petty cash management and ordering stationery.

To provide a comprehensive, efficient and effective administrative and secretarial support to the team. To provide a high quality and responsive liaison service to managers, agencies and professionals within or associated.

Ensuring excellent IT skills and working knowledge of electronic systems and good telephone manner and respond to queries and incoming calls on a daily basis.

To provide a high standard of service to all colleagues resulting in safe and effective treatments for service users and their families/ carers.

To maintain healthcare records within the area of responsibility including accurate scanning of documents and compilation of records for new patients, in accordance with the Trust Management Policy.

To ensure patient and staff confidentiality is maintained at all times and adhering to the trust's and national policy.

Feedback from colleagues and other stakeholders.

Compliance with CQC standards.

Accurate and appropriate information is recorded using the trust's information systems.

Productivity targets are met.

Working for our organisation

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family,  Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.