Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Administration
Grade
NHS AfC: Band 2
Contract
Permanent: Rolling roster over 7 day working
Hours
Full time - 37.5 hours per week (37.5 hours over rostered shift pattern covering 07.30 - 20.00 over 7 days pw)
Job ref
357-LN-918-25-QIA1812-B
Employer
United Lincolnshire Teaching Hospitals NHS Trust
Employer type
NHS
Site
Lincoln
Town
Lincoln
Salary
£24,465 per annum
Salary period
Yearly
Closing
Today at 23:59

Employer heading

United Lincolnshire Teaching Hospitals NHS Trust logo

Resourcing Administrator - Band 2

NHS AfC: Band 2

We recognise that outstanding care can only be delivered through our people.  We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our Group values guide everything we do. They are:

·       Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.

·       Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.

·       Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.

If you believe in them too, then you are ready to join the ULTH team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.

Our Group Board have recently agreed a new vision statement – “Caring and building a healthier future for all” – stating their ambition for our Trust and the wider group to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

So, what is in it for you?

  • Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

  • Part-time - less than 37.5 hours per week.
  • Off-site/remote working - working from home or other sites for part or all the week.
  • Compressed hours – usually full-time hours but over fewer days or shifts.
  • Staggered hours – having different start and finish times.
  • Set shift patterns – to allow for predictability
  • NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
  • Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
  • Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there is more.

  • Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
  • Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
  • Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
  •  Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
  •  Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Job overview

To be the first point of contact for the Bank office helpdesk, to receive telephone calls and respond to e-mail requests


To ensure the Helpdesk is fully functional and staffed during opening hours – 08:00 – 20:00 Monday to Sunday (including All Bank Holidays)

To identify system or user issues and provide a resolution.

To record and monitor all helpdesk calls.

 

To provide an efficient, cost effective and co-ordinated solution to temporary staffing requirements for all (non-Medical) groups of staff employed by United Lincolnshire Hospitals

NHS Trust.

 

To provide support to the HealthRoster Function.

 

The role will be hybrid with the opportunity for some homeworking. There will be an expectation of office cover to support core business, with out of hours working and to provide visibility to customers.

Main duties of the job

To be the first point of contact for the Bank office helpdesk, to receive telephone calls and respond to e-mail requests

To ensure the Helpdesk is fully functional and staffed during opening hours – 08:00 – 20:00 Monday to Sunday (including All Bank Holidays)

To identify system or user issues and provide a resolution.

To record and monitor all helpdesk calls.

 

To provide an efficient, cost effective and co-ordinated solution to temporary staffing requirements for all (non-Medical) groups of staff employed by United Lincolnshire Hospitals

NHS Trust.

 

To provide support to the HealthRoster Function.

 

The role will be hybrid with the opportunity for some homeworking. There will be an expectation of office cover to support core business, with out of hours working and to provide visibility to customers.

Working for our organisation

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

 

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment.  From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

 

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

 

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

 

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

 

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

 

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

 

 

Detailed job description and main responsibilities

To place staff of all grades and professional groups to cover staffing shortfalls, across the Trust via the computerised Allocate BankStaff Management System.

To liaise with Wards/Departments Matrons/ Site Duty Managers and Head of Nursing & Departments to advise of booked staff and outstanding shift status.

To process Temporary Staffing time sheets, where not processed electronically by individual areas.

To take and process phone and email requests for temporary staff from wards and departments.

To work within NHS guidelines and Temporary Staffing standards and procedures.

To monitor and take corrective action relating to hours worked and Working Time Regulations for both Temporary Staffing only and Multi Post Holders.

To advise Temporary Staffing Team Leader of any complaints received from Ward Sisters/Charge Nurses/Departmental Managers concerning the conduct of members of temporary staff

Ensure accurate data entry and maintenance of filing systems

Any other duties commensurate with the role and grade.

Person specification

Essential

Essential criteria
  • Good Level of general education - GCSEs at C or above or equivalent to include Maths and English
  • Proficient in the use of a variety of software packages and internet applications
Desirable criteria
  • Administration related qualification, NVQ level 2 or equivalent.

Previous Experience

Essential criteria
  • Experience of working in customer related environment and be competent in resolving issues and problems
  • Experience in working in an environment with exposure to confidential information.
  • Experience of working in a busy and demanding office environment.
Desirable criteria
  • Experience of working in the NHS and an understanding of Nursing/AHP & A&C grades.
  • An understanding of the healthroster applications, its functions and requirements.

Evidence of Particular: - Knowledge - Skills - Aptitudes

Essential criteria
  • Working knowledge in the use a variety of software packages incl. MS Access; MS Excel and MS Word
  • Excellent interpersonal and communication skills.
  • Deal with people effectively, efficiently and with dignity & respect.
  • Ability to interact, empathise with and support staff at all levels both within and out with the organisation.
  • Able to work within and converse with a multi – professional team.
Desirable criteria
  • Evidence of a flexible approach to work. Be familiar with a variety of Software packages.
  • Level 2 word processing / ECDL Computer Literacy or equivalent.
  • Ability to present complex information to a variety of audiences, verbally and in written reports.
  • Proven analysis and data interpretation skills.
  • Experience and demonstrable ability to converse with clinical & managerial staff, confident in the use of electronic rostering systems.

Specific Requirements

Essential criteria
  • Willingness to work flexibly in response to the demands of the service – evening and weekend work will be required.
  • Committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
  • Contribute to a positive working environment ensuring commitment to equality and diversity.
  • Ability to meet the travel requirements of the post including working across Trust Sites if required

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthBronze Trailblazer by Race Equality MattersHappy to Talk Flexible WorkingOne Workforce Lincolnshire ICS

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Cathy Carter
Job title
Rostering & Resourcing Group Lead
Email address
[email protected]
Telephone number
01522307353
Apply online nowAlert me to similar vacancies