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Job summary

Main area
Diabetes
Grade
NHS AfC: Band 3/4
Contract
Fixed term: 2 years (Must have the ability to travel to all Trust hospitals)
Hours
Part time - 30 hours per week (will be required to work weekends in line with service need)
Job ref
357-LN-796-26
Employer
United Lincolnshire Teaching Hospitals NHS Trust
Employer type
NHS
Site
Trustwide
Town
Lincoln
Salary
£25,760 - £31,157 per annum £20,608 - £24,925 pro rata
Salary period
Yearly
Closing
16/11/2026 23:59

Employer heading

United Lincolnshire Teaching Hospitals NHS Trust logo

Diabetes Support Technician/Coordinator - Band 3/4

NHS AfC: Band 3/4

We recognise that outstanding care can only be delivered through our people.  We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.

We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Our Group values guide everything we do. They are:

·       Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.

·       Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.

·       Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.

If you believe in them too, then you are ready to join the ULTH team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.

Our Group Board have recently agreed a new vision statement – “Caring and building a healthier future for all” – stating their ambition for our Trust and the wider group to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

So, what is in it for you?

  • Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

  • Part-time - less than 37.5 hours per week.
  • Off-site/remote working - working from home or other sites for part or all the week.
  • Compressed hours – usually full-time hours but over fewer days or shifts.
  • Staggered hours – having different start and finish times.
  • Set shift patterns – to allow for predictability
  • NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
  • Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
  • Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there is more.

  • Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
  • Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
  • Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
  •  Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
  •  Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Job overview

PLEASE NOTE: This is a Band 3 position with a view to upgrade to Band 4 when competencies have been obtained. Candidates with prior experience are able to start at Band 4.

The main purpose of the Diabetes Technology Technician / coordinator is to support individuals to use their technology to the fullest, and to support the wider clinical team with managing the growing number of people using diabetes technology.

Main duties of the job

The post holder will work collaboratively with the Diabetes and Endocrine Service to educate patients about their technology, how to download and share data with the team, and collaborate with clinicians to support with diabetes technology in consultant and specialist diabetes outpatient appointments.

Working for our organisation

Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.

 

United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment.  From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.

 

Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.

 

Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.

 

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

 

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

 

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Detailed job description and main responsibilities

  • Undertake a range of clinically specific skills appropriate to the
    delivery of diabetes care with the appropriate level of training and competence.
  • Carry out administrative and clerical tasks required in a timely manner and to ensure accurate and risk managed records.
  • To be competent in the application, support, removal and data downloading of in associated blood and continuous glucose monitoring devices and support patients to use these devices
  • Providing education and demonstration of any relevant equipment, for example: blood glucose monitoring equipment, flash glucose monitoring systems, insulin injection equipment and insulin pump technologies
  • To be competent in teaching patients how to upload and share their insulin pump data

Person specification

Qualifications

Essential criteria
  • NVQ Level 3 in Business, Administration or equivalent experience, plus short courses to further knowledge in a relevant field.
  • GSCE Grades A – C in Maths and English or equivalent or Educated to foundation degree or equivalent level of experience/knowledge

Skills/competencies

Essential criteria
  • Possess good IT skills, with experience of spreadsheets, e-mail, databases, CareFlow and word processing packages
  • Good customer care skills.
  • Good written and verbal communication skills.

Knowledge

Essential criteria
  • Understanding of blood glucose monitoring/parameters, diabetes technology and confidence to escalate clinical results
  • Knowledge of confidentiality, infection prevention and dignity in care within the workplace.

Experience

Essential criteria
  • Previous experience of working in a care setting.
  • Experience of using computer systems for data entry and retrieval including use of Excel.
  • Experience of working with Diabetes, patients and their families
  • Experienced Medway user
Desirable criteria
  • Experience working in diabetes / endocrinology and related new technology
  • Experience working in NHS acute trust and/ or multidisciplinary workforce
  • Previous experience in managing audits.

Special attributes/specific requirements

Essential criteria
  • Ability to prioritise and manage daily workload.
  • Ability to work effectively on an individual basis and as part of a multi-disciplinary team.
  • Able to use technology proficiently and to be able to teach others how to use (devices, mobile phone apps).
  • Ability to engage in effective working relationships with both patients, their relatives and colleagues.
  • Demonstrates ability to work under own initiative without direct supervision.
  • Ability to communicate with patients with a variety of learning needs.

Personal Qualities

Essential criteria
  • Ability to work in line with and role model Group values.
  • Ability to develop new skills and learnings.
  • Ability to recognise own limitations.
  • Committed to ensuring a positive hospital experience for patient’s carers and relatives.
  • Must be able to work and travel to other locations Trust Wide.
  • Flexible in approach to work – must be able to cover a 7-day service as required.
  • Ability to work under pressure and respond appropriately to presenting situations.
  • Ability to support and reassure patients/carers in distress in the clinical setting and over the telephone

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthBronze Trailblazer by Race Equality MattersHappy to Talk Flexible WorkingOne Workforce Lincolnshire ICSOur Work Well Plan 1Our Work Well Plan 2

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Stacey Walker
Job title
Diabetes Specialist Nurse, Pump & Technology Lead
Email address
[email protected]
Telephone number
01522 573074
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