Job summary
- Main area
- Digital Services
- Grade
- NHS AfC: Band 4
- Contract
- Fixed term: 17 months (to end december 2027)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 357-LN-472-26-B
- Employer
- United Lincolnshire Teaching Hospitals NHS Trust
- Employer type
- NHS
- Site
- Fen House
- Town
- Lincoln
- Salary
- £28,392 - £31,157 per annum
- Salary period
- Yearly
- Closing
- 15/09/2026 23:59
Employer heading
Service Delivery Technician Band 4
NHS AfC: Band 4
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our Group values guide everything we do. They are:
· Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.
· Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.
· Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.
If you believe in them too, then you are ready to join the ULTH team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.
Our Group Board have recently agreed a new vision statement – “Caring and building a healthier future for all” – stating their ambition for our Trust and the wider group to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
So, what is in it for you?
- Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
- Part-time - less than 37.5 hours per week.
- Off-site/remote working - working from home or other sites for part or all the week.
- Compressed hours – usually full-time hours but over fewer days or shifts.
- Staggered hours – having different start and finish times.
- Set shift patterns – to allow for predictability
- NHS Pension: A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
- Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
- Bank working: The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
In addition, there is more.
- Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
- Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
- Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
- Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
- Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.
Job overview
Members of the Service Desk team develop a very broad knowledge across many of the Trust's systems.
With a focus on the system users and direct system provision, the position is integral to the smooth provision and operation of the ICT services to users.
Main duties of the job
The Service Desk is the first point of contact for most user support requests and good customer service skills are of high value and importance in this role.
Service Delivery Technicians must be able to work under pressure whilst maintaining customer focus.
Working for our organisation
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG)
Detailed job description and main responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person specification
Qualifications
Essential criteria
- Diploma level or higher qualification in an ICT related subject or equivalent experience
- Evidence of recent and ongoing personal and professional development
Desirable criteria
- ITIL Foundation Qualification
Previous Experience
Essential criteria
- Experience of providing ICT Technical support for hardware, software and network environments
Desirable criteria
- Experience of providing ICT support for a telecoms or network environment and/or for servers
- Previous experience of working in the NHS
Evidence of Particular
Essential criteria
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework:
- Knowledge and experience of configuring and maintaining Windows Desktop systems
- Knowledge and experience of hardware and software fault finding and resolving
- Knowledge of network technologies
- Knowledge of cybersecurity and information security principles
- Knowledge and experience of Microsoft Active Directory
Desirable criteria
- Knowledge and experience of IP telephony systems and solutions
- Knowledge and experience of software deployment and update systems e.g. SCCM
- Knowledge and experience of configuring and maintaining DHCP and DNS systems
- Knowledge and experience of configuring and maintaining Windows Desktop and Server systems
- Knowledge and experience of configuring mobile devices and operating systems including Apple iOS and Android
Specific Requirements
Essential criteria
- 1. Confident, self-motivated and enthusiastic
- 2. Methodical approach to work, logical and numerate
- 3. Ability to work under pressure and prioritise work
- 4. Full driving licence, including use of own car or other types of transportation which will allow candidate to carry out job
- 5. Flexible approach to work outside normal office hours, when and if the need arises.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- John Hawes
- Job title
- Service Delivery Team Leader
- Email address
- [email protected]
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