Job overview

We are seeking a dynamic, forward thinking and compassionate service manager to provide operational and managerial leadership to the Mental Health Liaison Services at the Royal Free, Whittington and University College London Hospitals.  

The post holder will work collaboratively with the Mental Health Crisis Assessment Service Manager, to ensure timely and effective assessment and interventions for all service users referred via Acute Trusts .

The Service Manager will be responsible for ensuring the delivery of high quality services across the three sites and building and maintaining positive relationships with acute trust colleagues. 

Main duties of the job

·       To ensure effective service delivery of safe, timely and high-quality assessment, treatment and interventions for all patients referred to the services by acute trusts.

·       Develops and sustains effective and positive working relationship with acute trust leads.

·       To ensure that services achieved Key Performance indicators as agreed on an ongoing basis.

·       To ensure audit processes are in place to monitor the quality of assessments and interventions.

·       To ensure effective management of patient flow within the three acute sites, including timely escalation to both internal and external patient flow leads.

·       To lead on governance processes across the three sites, in collaboration with acute leads where indicated.

·       Deputise for Head of Service as required, including attendance and representation at meetings.

·       To provide effective leadership, supervision and appraisal to the Liaison Team Managers to ensure effective operational ruining of services

·       To ensure that incidents are reported in a timely manner to Head of Service and the Divisional Associate Director of Nursing.

Working for our organisation

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:  

1.  We will provide consistently high-quality care closer to home.
2. With our partners in North London and each borough we will ensure equity of outcome for all
3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
4.  We will be more effective as an organisation by pioneering research, quality improvement and technology. 
   

Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network

The post holder will be aligned with our Values:

• We Are Kind
• We Are Respectful
• We Work Together
• We Keep Things Simple
• We Empower
• We Are Proudly Diverse

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.