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Crynodeb o'r swydd

Prif leoliad
Clinical Manager
Gradd
NHS AfC: Band 8b
Contract
Parhaol
Oriau
Llawnamser
Cyfeirnod y swydd
308-LAS111-0273
Cyflogwr
London Ambulance Service NHS Trust
Math o gyflogwr
NHS
Gwefan
Barking Maritime House Contact Centre (IUC)
Tref
Barking
Cyflog
£70,396 - £80,837 per annum inclusive of HCAS
Cyfnod cyflog
Yn flynyddol
Yn cau
17/09/2025 23:59

Teitl cyflogwr

London Ambulance Service NHS Trust logo

General Manager Clinical Assessment Service IUC

NHS AfC: Band 8b

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year.  We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.

We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city.  We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.

We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.

We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time

Our main role is to respond to emergency 999 calls, providing medical care to patients across the capital, 24-hours a day, 365 days a year. Other services we offer include providing pre-arranged patient transport and finding hospital beds. Working with the police and the fire service, we are prepared for dealing with large-scale or major incidents in the capital.

 

 

Trosolwg o'r swydd

We are looking for an experienced track record proven healthcare leader ready to shape the future of urgent and emergency care services? This is a post suitable for a dynamic and visionary General Manager to lead the Clinical Assessment Service (CAS) within our Integrated Urgent Care (IUC). 

This is a pivotal senior leadership position, responsible for the strategic development and operational delivery of our innovative Emergency and Urgent Clinical Assessment Services. You will play a key role in enhancing clinical quality, driving patient safety initiatives, and developing cutting-edge models of care such as ‘Hear and Treat’ and ‘Consult and Complete’.

Working closely with senior managers across Integrated Patient Care Directorate  and key internal stakeholders, including the Clinical Directorate and Governance teams, you’ll champion service transformation while maintaining excellence in clinical triage and integrated urgent care delivery. You will also lead and support a high-performing team of Senior Clinical Navigators and play a vital role in system-wide collaboration with other care providers to ensure consistent, patient-centred care.

Key responsibilities include:

  • Strategic leadership of the CAS business and development strategy

  • Enhancing service performance and clinical outcomes across urgent care pathways

  • Developing effective partnerships with Primary, Acute and community providers

  • Managing a budget and delivering value through innovatio

Prif ddyletswyddau'r swydd

The General Manager CAS is a senior leadership role within the Integrated Urgent Care (IUC) being accountable for leading, developing and delivering the Clinical Assessment Service Business and Development Strategy; managing clinical quality, innovation and patient safety initiatives for incoming call demand delivered directly through the Emergency & Urgent Clinical Assessment Services and staff by:

 

·         Establishing and maintaining the framework for clinically safe triage within IUC; developing and implementing plans for improving service delivery within IUC

·         Leading and developing new Emergency and Urgent Care services throughout IUC;

·         Developing and leading the planning and delivery of future models of service delivery based on national best practice and collaborating with IUC’ senior managers and key internal LAS stakeholders – notably the Clinical Directorate and Corporate Governance and Risk Leads;

·         Developing relationships and collaborating with other Emergency and Urgent Care providers, Primary and Acute Trusts for service delivery, capacity planning and service development, sharing and developing current best practices;

 

Gweithio i'n sefydliad

Our strategy 2023-2028 outlines how we plan to achieve this, and  is centred upon three missions focused on:

  • Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
  • Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
  • Our London – using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

Please refer to Job Description attached for further information and main duties for the role detailed

Manyleb y person

Written and Through Interview

Meini prawf hanfodol
  • Professional clinical registration (e.g. NMC, HCPC, GMC) – desirable but not always essential, depending on role emphasis.
  • Substantial senior management experience in urgent care, emergency services, or a similarly complex healthcare setting.
  • Proven Experience in Leading and developing strategic healthcare services
  • Proven Experience in Performance and quality improvement across multidisciplinary teams
  • Proven Experience in Managing large operational teams in a 24/7 healthcare environment
  • Excellent communication and influencing skills – with internal teams, external providers, and public stakeholders
Meini prawf dymunol
  • Involvement in national-level urgent care initiatives or service pilots.
  • Evidence of continuous professional development
  • Experience working at regional/system leadership level.

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logoLondon Living Wage EmployerDisability confident employerStep into healthApprenticeships Top 100 Employers 2024

Gofynion ymgeisio

Rhaid i chi gael cofrestriad proffesiynol priodol yn y DU.

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Scott Thowney
Teitl y swydd
Deputy Director Integrated Urgent Care
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg