Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: None
- Hours
- Full time - 37.5 hours per week (This role includes days and nights)
- Job ref
- 391-RFL-7380047
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Barnet Hospital
- Town
- Barnet
- Salary
- £29,651 - £31,312 Per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 29/08/2025 23:59
Employer heading

Band 3 - Hot Floor Administrator
NHS AfC: Band 3
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
The Emergency Department (ED), Urgent Care (UTC) and Adult Assessment Unit (AAU) administrator(s) at Barnet Hospital are responsible for providing a front-line reception service and administrative function to the hot floor (ED / UTC + AAU) and for delivering a high standard of customer care to a wide range of client groups, including the ward’s multi-disciplinary team, patients, relatives and their carers.
Main duties of the job
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care. The post holder will be expected to work dynamically across both areas of the hot floor in the ED and AAU clinical spaces.
The ward clerk will be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Skills and Aptitudes
Essential criteria
- Clear and concise verbal and written communication skills
- Ability to use initiative and problem solve, in a busy clinical environment
- Typing and data entry skills
- Good level of computer literacy skills in Microsoft Word, Excel and databases
- Flexible and adaptable to the changing needs of the service
- Ability to work within a multidisciplinary team
- Time management and organisational skills
Desirable criteria
- Previous work experience in a healthcare setting
- Experience of working with Cerner, or similar Electronic Patient Administration Systems
Royal Free World Class Values
Essential criteria
- Demonstrate the ability to meet the Trust Values
Personal Qualities and Attributes
Essential criteria
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
- Excellent interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify where escalation to senior staff is necessary
Experience
Essential criteria
- Experience of working in a public/patient facing role
Education & Professional Qualifications
Essential criteria
- Experience of working in a public/patient facing role
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Yasin Coowar
- Job title
- ED Administration Office Manager
- Email address
- [email protected]
- Telephone number
- Ext - 65005
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