Job summary
- Main area
- Digital Services Support Officer Access Management
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 391-RFL-7309607
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Barnet Hospital
- Town
- Barnet
- Salary
- £35,763 - £43,466 per annum, inclusive of HCAS
- Salary period
- Yearly
- Closing
- 20/08/2025 23:59
Employer heading

Band 5 - Digital Services Support Officer
NHS AfC: Band 5
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
Maintain and support all access management requirements, including NHS registration authority and internal information governance compliance within the Royal Free Hospital and satellite sites. Although
the primary site for this role is the Royal Free Hospital, there will be a requirement to visit other sites as and when necessary.
Implement and manage automation of access processes
Main duties of the job
Undertake role of Advanced RA Agent following NHS England guidelines, delivering customer focused, time sensitive and comprehensive RA service by working collaboratively with colleagues in Workforce
and Digital Services Directorate.
Organise/attend meetings, provide technical lead and research during the implementation of projects, which also includes on-going support.
Identify & provide access requirements for all Hospital staff to enable the use of Trusts clinical applicates, computer systems and software, ensuring all governance processes are followed and
individuals trained Provide 2 nd and 3 rd line support to end users.
Ensure trends in Service Desk tickets are identified, escalated & dealt with at the point of origin.
Duties will include working towards meeting Service Level Agreements (SLA), identifying hardware
faults, resolving software issues, implementing, and testing access to all new systems and
administration, creating documentation on new and existing procedures/systems, ensuring Digital
Services security standards are met and support the day-to-day Digital Services IT access requirements
of the hospital.
Enforce & monitor adherence to Trusts Digital Service policies.
Review guidance, implement policies and standards in line with Governance requirements
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk
Detailed job description and main responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential criteria
- Educated to degree level or equivalent experience
Experience
Essential criteria
- Substantial experience working within IT Access Support
- Considerable experience of working in Registration Authority
Skills and aptitudes
Essential criteria
- Excellent verbal and written communication skills
- Good customer care skills and customer focused approach
- Ability to prioritise and work to deadlines
Personal Qualities & attributes
Essential criteria
- Ability to work as part of a team
- Ability to work using own initiative
- Flexible and positive attitude towards work
Documents to download
Further details / informal visits contact
- Name
- Gill Godden
- Job title
- Head of Systems - Administration Group
- Email address
- [email protected]
- Telephone number
- 07889 428278
- Additional information
Please do not hesitate to email me [email protected] to discuss the advertised vacancy.
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